Project Manager Management

SVEN MENNINGER, PMP ****.*********@**.***

**** ********* ***** +1-513-***-****

Cincinnati, OH 45069

Summary

BI-LINGUAL PMP AND ITIL CERTIFIED SENIOR PROJECT MANAGEMENT PROFESSIONAL.

AS TECHNICAL DIRECTOR, I CURRENTLY MANAGE HIGHLY TECHNICAL AND VISIBLE IT-

INFRASTRUCTURE PROJECTS FOR ONE OF THE WORLD'S LARGEST COMPANIES. I AM

RESPONSIBLE FOR SCOPE DEFINITION, PROJECT PLAN CREATION/MANAGEMENT,

COMMUNICATIONS PLAN, PROJECT COSTING RECONCILIATION, WORK SCHEDULING, AS

WELL AS RISK IDENTIFICATION AND MANAGEMENT. PREVIOUSLY, CHAMPIONED

INTERNATIONAL DESKTOP DEPLOYMENT PROJECTS FOR ON- AND OFFSHORE BANKING

HUBS, WORKED AS INFRASTRUCTURE PM IN FRANKFURT, LONDON AND NY FOR THE

WORLD'S LARGEST PRIVATE BANK. FOCUSED ON DELIVERING LARGE-SCALE PROJECTS

SUCH AS WAN UPGRADES, CLIENT / SERVER UPGRADES, INTRODUCTION OF NEW DATA

ENCRYPTION TOOLS, E-MAIL MIGRATIONS, SITE MOVES / SETUPS, ETC.

Professional Experience

LOGIC TECHNOLOGY INC. CINCINNATI, USA

2006 - PRESENT

TECHNICAL DIRECTOR (SENIOR IT PROJECT MANAGER)

FOR: GE AVIATION, ENERGY, POWER & WATER

Synopsis:

Manage IT Infrastructure build out projects by converting logical

requirements into physical infrastructure designs. Establish and manage the

Infrastructure build out components to project completion. Develop and

steer communications plan with business stakeholders, technical SMEs,

budget and procurement teams, data center management / capacity planning,

as well as the various functional teams executing the work packages.

Directly reporting to end client, initiate and manage project escalations.

Infrastructure Project Management

. Wing- to-Wing Project Management for IT Infrastructure projects by

working with stakeholders to convert soft requirements into physical

infrastructure designs, build out the Infrastructure and hand over to

operations support.

. Establish and manage the Infrastructure build out to project

completion. Including hardware required software licensing, compute

infrastructure, etc.

. Ensure core, supportable technical specifications are scoped for

projects (reg. storage, backup, servers, web, database and enabling

tools infrastructure)

. Develop stakeholder communications plan, Continuous communication is

fostered with business stakeholders, technical SMEs, costing and

procurement teams, data center management/capacity planning, as well

as the functional compute teams executing the work packages.

. Project Plan development: Communication, Scope, Costing, Scheduling,

Integration and Risk Management.

. Work with project team to create an execution plan for the

infrastructure build out.

. QC of technical (SME) work efforts Developing project schedules and

timelines.

. Perform project CP analysis and identify schedule constraints.

. Conduct meetings between various stakeholders and SMEs.

. Monitoring project's budget / costing

. Request procurement of hardware and licenses

. SPOC for both technical and administrative issues within the project.

. Management and tracking of project issues through resolution.

. Designed and manage Best Practices / Knowledge Base database for PMO

. Designed project complexity and utilization estimation tool

Perot Systems New York, USA

2003 - 2006

Rep Office IT Manager / Customer Services Consultant

for: UBS AG, Wealth Management International (Americas Region)

Synopsis:

Focus was on managing International projects (e.g. migrations, site, data,

mail, SW & HW rollouts and numerous other IT infrastructure related

projects.

For Rep Office IT Manager Role:

(8 LatAm sites including Buenos Aires, Mexico and Panama)

Project Management

. Act as project manager / coordinator on large-scale projects such as

WAN upgrades, client / server upgrades, introduction of new data

encryption tools, mailbox migrations, office moves, etc.

. Handle project resource scheduling, project work breakdown structure,

and budgeting plans

. Technical Consultant to upper IT Management on project go / no go

decisions

. Oversee and coordinate project's planning, execution and closure

phases (Feasibility Analysis, PIF and SOW documents)

Escalation Support Manager

. Single Point of Contact for the customer on all IT related issues

(escalations, projects)

. Incident resolution management of escalations from VIP senior

directors by liaising with various global functional support teams

(WinTel - Stamford, Desktop Support, Premises and Corporate Real

Estate - NY, Helpdesk, e-Mail Services, Purchasing - Sydney, IT

Security - Geneva, etc.)

. Regular reporting duties to upper IT Management

. Consultant for and direct reporting line to Head of IT, UBS Wealth

Management International (Americas) and Regional IT User Services

Manager for UBS IB (USA)

. IT Security Officer (in charge of security procedural change

management and implementation)

2nd Level support

. EUP Manager, assessment / testing / pilot coordination / internal

approval of new software packages

. Hardware, software inventory and license management

Relationship Management

. Responsible for improving the relationship between the business and IT

by better managing and meeting expectations.

. Analyze and improve upon existing support processes & procedures

. Create, analyze, report on problem ticket reports in regards to SLA

and KPI management

For Customer Service Consultancy Role

(8 sites in the US, Canada, Grand Cayman, and the Bahamas)

Infrastructure Support Consultant

. Manage new initiatives and projects which impact the region as a whole

(W-XP business unit integration, Electronic Waste Management process

and procedure document creation for an ISO14001 certification effort

. Coordination of regional IT efforts and projects such as SPAM

elimination, mail retention policies, OS release and virus patch

control software)

. Software release and licensing liaison for the Americas region to

Switzerland

. Emergency on-site support for platform engineering issues, moves, etc.

. Site migration planning and deployment management

. Primary contact for regional IT teams, liaison to global functional

teams (London infrastructure team, Zurich IT security, access control

and mail team in Sydney)

IT Equipment Refresh Operations Manager (for NY sites)

. Leading internal and external resource management activities including

vendor management.

. Handle the negotiation and integration of vendor tasks (forecasting,

scheduling, staffing)

. Track and review vendor deliverables

Perot Systems Europe London, England 2000 -

2003

Rapid Response Team (RRT) Leader / Global Infrastructure Integration and

Support

for: UBS AG, Private Banking International (Global Region)

For Global Infrastructure Role:

(40 global sites, +5000 users)

Single Point of Contact (SPOC) for Global IT Centers (+5000 users)

. Supported Country IT Hubs include: London, Milan, Paris, Monaco,

Frankfurt, Luxembourg, Zurich, Hong Kong, New York, etc.)

Infrastructure Engineering

. Administered, supported, delegated and owned 2nd level tech support

issues from global IT hubs

. 'StageNet' administrator (in-house, automated SQL-based machine

staging tool)

. Server QA Controller (MS Win 2000)

. Emergency on site, stand-in support

. Anti-virus control and distribution management

Global Applications Control Manager

. Head MS SMS 2.0 Administrator for the enterprise network in Europe.

. Lead global software version controller, responsible for performing

package QA, testing, pilot and managing SMS distributions

. SW integrity control against core build by establishing & implementing

application integration procedures according to SDLC

. Accountable for maintaining client relationships with IT counterparts

. Application package deployment lead for UBS corporate rebranding

efforts

For RRT Role:

(14 regional sites including Dubai, Cairo and Moscow)

1st and 2nd Level VIP Support for PB Remote Representative Offices (EMEA

Region)

. Single point of contact for sites, responsible for issue resolution

. Project coordinator for site moves, migrations, and deployments

. NT 4 Server Installations & Administration (Compaq Servers, RAID 5 and

2 arrays)

. Regular reporting duties to business management

. Remote desktop support (NT 4 Workstation / Server Environment) with

specialization in MS Outlook and cc:Mail (Mobile & LAN)

interconnectivity to HP OpenMail Servers, Windows NT, remote dial up

(RAS) support and MS Office suite.

. HW Support for IBM laptops, Compaq and Dell desktops

. Emergency on-call support for VIPs (ED level)

Deutsche Perot Systems Frankfurt, Germany

1998-2000

Rapid Response Team (RRT)

for: UBS AG, Private Banking International (EMEA Region)

1st and 2nd Level VIP Support for PB Remote Representative Offices (EMEA

Region)

(14 regional sites including Dubai, Abu Dhabi, Cairo, Istanbul and Vienna)

. Same as above in "London", excluding reporting and Project Management

duties

. Trading Floor Support

Certifications & Trainings

CERTIFICATIONS

. PMP (Project Management Professional) certified by PMI (Project

Management Institute)

o Member of: Southwest, Ohio Chapter

. ITIL Foundation Level Certified (Service Management Essentials)

. Perot Systems Team Leadership Development Program (1 Year internal

program)

. Microsoft Certified Professional (MCP)

o MS Windows NT4 Server, MS Windows NT4 Server in the Enterprise,

MS Windows NT4 Workstation, MS Windows 95

Recent Trainings

. Agile Project Management

. Various Project Management Trainings

Education

MIAMI UNIVERSITY OXFORD, OHIO

1990-1994

Degree: Bachelor of Science

Major: General Business

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