Customer Service Project Manager

FIIFI BONDZI

*** ******* **** *****: 571-***-****

Stafford VA. 22554 **********@*****.***

FOCUS

Seeking to transfer broad-based skill set with 5+ Years of experience in Real Estate and Procurement into position that will allow me

to utilize the following experience and skill set.

Results-oriented, quality-driven professional with extensive experience in business development and administration demonstrating:

*Consistent achievement of objectives *Strong multi-tasking and customer service skills*

CORE SKILL SET

• Innate Numerical Ability • ability to create, control, manage • Microsoft Project

and direct

• Budgeting &Estimating Processes • • Procurement Systems

Cost Analysis

• Marketing &Communications • • Microsoft Office Proficient

Business Management

RELEVANT EXPERIENCE

Tristate Premier Realty Woodbridge, VA April 2005- Present

Real Estate Professional

• Coordinate and supervise activities on multiple projects on a daily basis, prepare requests for proposals, evaluate bids, prepare

contracts and agreements, and assist in the awarding of work. Administer site work and subcontractor contracts.

• Organized training and held daily production reviews, perform project estimate, schedule, value engineering and safety

management, commercial, residential and federal contract management, support Procurement, coordinate and manage

subcontractors & suppliers

• Track progress meetings and prepare meeting minutes, prepare subcontract, work order and purchase order correspondences

• Monitor Requests for Information, monitor change proposals, monitor client requisitions for payment

• Additional administrative duties as assigned, coordinate all project manager’s job activities

• Send these docs out for approval from subcontractors and vendors, prepare and coordinate change orders to and from owners

and subcontractors, tax deferment and annual budgeting from operating account.

Tech. Design and Construction, Chantilly, VA March 2004 – May2006

Customer Service Manager

• Effectively manage and increase maximum performance among team members.

• Managed conflict and handle difficult situations involving customers and subordinates.

• Developed a winning attitude on customer service team.

• Exquisite ability to teach, facilitate, guide, and conduct telephone customer service calls.

• Made a positive impact on the quality of teamwork and directly increase productivity rate.

• Provided the opportunity to go beyond individual customer service efforts while emphasizing the achievement of

common goals.

• Defined and set up a method to track the customer service staff’s activities and performance.

Green Tree Enterprise, Herndon, VA February 2002- May 2004

Customer Service Manager

• Resolved customer service and operational problems during tour of duty, work in operation during peak or irregular periods.

• Spent majority of time in the operation, interacting with customers and employees, prepare customer correspondence.

• Utilized cross-functional teams to generate and implement quality improvement ideas, evaluate team performance through

corporate quality control measurements, such as observation, meet profitability and cost control goals.

• Developed and monitor budgets and spending and actively seek cost reduction ideas, monitor lost time and administer the

attendance control policy. Investigated discrepancies and compiles statistical data for compliance purposes

• Provided team members with fair and equitable treatment, coach and counsel personnel and provide guidance to team on

customer service and performance issues, conducted performance reviews for team members on a

EDUCATION AND TRAINING

Westwood College, Annandale, VA

Bachelor of Science, Construction Management Technology

Member of the National Contract Management Association (NCMA)

Member of the National Association of Realtors (NAR/PWAR)

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