Sales Quality Assurance
Resume:
Robert A. Law
Erie, PA ***02
********@*****.***
OBJECTIVES
To acquire a position that will use my knowledge of electronics, networking, and programming in a way that would
maximize company productivity and increase revenues while improving my own skills.
EDUCATION
Edinboro University of Pennsylvania
August 2005 -December 2008
Bachelor of Science in Computer Science
Minor in Applied Mathematics
Major GPA: 4.0
Cumulative GPA: 3.52
EXPERIENCE
Sales Consultant A T & T M o b i l i t y
May 2010 – Present
Develop custom mobile solutions for clients by uncovering needs and gaining agreement.
Perform on the spot diagnoses for cellular products including laptops, tablets and phones.
Maintain quality metrics in over ten categories based on the needs of the business.
Assure excellent customer experience by communicating with clients after the sale.
Sales Consultant H a r b o r F r e i g h t T o o l s
May 2009 – May 2010
Sell Extended Service Protection plans to customers based on their individual needs.
Suggest relevant accessories for items purchased.
Track sales goals for Warranty and Savings Club Cards over the day.
Meet and Exceed sales quotas for add-ons. I am currently the top seller in both categories.
Computer Diagnostician B e s t B u y
October 2008 – January 2010
Know and understand emerging technologies while being able to explain them to customers.
Sell computers to customers based on their needs and wants.
Diagnose and repair computer hardware and software issues ranging from virus infections to defective hard
drives
Programmer Intern E r i e I n s u r a n c e G r o u p
May 2008 – September 2008
Develop applications for the Erie Insurance web site in C# and JavaScript as well as the mainframe in COBOL.
Coordinate with quality assurance to ensure clients receive a quality end product.
Research the most effective methods to complete various tasks involving programming.
StudentNET Technician E d i n b o r o U n i v e r s i t y T e c h n o l o g y & C o m m u n i c a t i o n s
January 2006 – December 2008
Diagnose and repair issues with the students’ computers as they arise.
Manage a call pool expediting the complaints to the appropriate technician according to dorm room.
Place and receive calls from students experiencing difficulties with the university’s provided internet service.
SKILLS
Skilled with Linux, XP/Vista/7/8, Office 07/10/13, Photoshop, Dreamweaver, Visual Studio
Fluent in C++, COBOL, ASP.NET, C#, Visual Basic, Adobe Flash, JavaScript, and HTML
Expert in Electronics Consultation, Problem Solving, and Sales Techniques.
Contact this candidate