Customer Service Sales

Yolanda Price

**** ***** ** **

Cleveland, Oh ***09

Cellular 404-***-****

**********@*****.***

Summary

Customer Service Representative offering 20 years of diversified experience. Excellent communication and problem-

solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations, and

associates based on knowledge, professionalism, and integrity.

Areas of Expertise

Developed a customized order entry process to meet customers specific ordering needs, improving accuracy, on-time

delivery, and customer satisfaction. Efficiently operated copy and fax machines.

• Maintained records of departmental telephone information to reduce misdirected calls.

• Priced items and rotated stock by bringing old stock forward on shelves during quieter times.

• Advised customers on the location, selection, price, and use of goods available from the store, with the aim of

encouraging them to buy and to return to buy in the future.

Experience

Cashier, Overnight Stocker 2010 to 2013

Wal-Mart, Covington, GA

Communicated with customers daily and successfully assisted customers in merchandise selection.

• Maintained orderly store appearance.

• Resolved customer problems and ensured satisfaction.

• Effective in stressful situations.

Cashier, Overnight Stocker 2007 to 2008

HMS Host, College Park, GA

Ability to communicate effectively with customers, management, and staff. Highly organized with attention to detail and

ability to service several transactions simultaneously. Hard-working, goal-oriented, perfectionist and a team player.

• Special talent for assessing client needs and gaining trust.

• Work effectively on a team, synthesizing facts and ideas, coordinating events and operations, and solving

problems.

• Maintained orderly store appearance.

Cashier/Assistant Manager 2003 to 2007

Family Dollar, Atlanta, GA

Counted cash and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions. Audited

cash receipts of other cashiers. Balanced cash drawer daily.

• Managed a staff of 4 sales associates.

• Skillfully resolved all customer service issues to mutual satisfaction.

• Consistently provided excellent, informed customer service and maintained strong reliable work ethic.

Education and Training

2020

American Public University Systems, Charles Town, WV

General course work, accounting

2003

Goodwill Industries, Atlanta, GA

Family Dollar Pre-Management Certificate

2003

JPC Computer Learning Center, Cleveland, Oh

PC Specialist Certification

Additional Skills

Type 40+ wpm

Filing

Office Equipment (multi-line phone, copier, and fax)

Contact this candidate