Project Manager Engineer

SUMMARY OF TECHNICAL QUALIFICATIONS:

. Hardware / Platforms

DSL/ISP/VPN Services, PCs & Laptop: HP, Compaq, DELL, and IBM & TOSHIBA.

Servers: Dell & Compaq Printers: HP & Lexmark, Cisco Routers/Switches/Pix

Firewall (2800, 2500, 3600 & 4948 series, CMTS, &. Sun Systems (Cisco

DNCS / ISDS) V440, V450, Ultra 5, V890, Motorola DAC6000, Juniper EX

Switches SSGs Gateways/Firewall, IBM x346 servers, IBM San Vault &

Fiber switch, MPEG2/4 (H.264), Decoder

. Operating Systems

Microsoft 2000 Professional 2000 & 2003 Server, Small Business Server

2000, Windows XP Pro, VM Ware, Solaris 8/9/10, UNIX/Linux RHEL 3,4 and

5, VERITAS High Availability common platform,

. Software

Microsoft Office "97, 2000, 2003", Microsoft Exchange "5.5, 2000", SMS,

Lotus Notes, Symantec Ghost & Antivirus, Legato, VERITAS Tape Backup,

Citrix, Oracle 9i/10g Database, OPMS & OPMS Images, (Trend Micro) Office

Scan Corporate Edition & Server Protect, Microsoft SQL 2000, RDBMS-ODBC-

MDAC, Black Ice PC Protection, Ethereal (Wire shark), Black Berry

applications mgmt & Cisco UCM v6.0

. Services and Support

Supported organizations from small office/Data Centers to fortune 1000

companies with end users ranging from 15 to 500 +

PROFESSIONAL EXPERIENCE:

August 2012 - January 2013 (contract)

Video Lab engineer; Verizon FIOS Waltham, MA

. Performing various systems testing and upgrades for the Verizon FIOS

video server platforms.

. Reviewing requirements and developing test cases and test plans with the

(HP Quality Center 10.0) vms application.

. Reporting issues and performing related activities, such as

troubleshooting, data gathering, reconciliation of corrupted video

services for Cisco "STB", Services and packet encryption/unencryption,

which are controlled on the MOTO "DAC6000" server platform and working

with other groups to resolve any issues.

. Software/hardware used in the lab: Triveni MPEG Analyzer, Wire Shark

packet tracer, HP Quality Center 10.0 & Anue packet dropper.

. Services test functions of equipment; (Cisco: ISDS, TED, RNCS, PCG, PKES

& DCM 9900); (Motorola: DAC6000, KLS, NE2000 & MIPSems).

. All Verizon FIOS video lab equipments are proprietary servers and modules

developed and supported by various venders "e.g." Cisco and Motorola.

January 2012 - March 2012 (short term contract)

Senior SQA/ Integration Engineer; Verizon FIOS Irving, TX

. Writes and maintains test automation, publishing test results for the

Samsung Galaxy & Samsung Blu Ray, Defines, develops and implements

quality assurance practices and procedures, test plans and other QA

assessments for the Verizon FIOS Zoetrope_Samsung project.

. Ensuring that all items follow the change management process and are

entered and tracked through the change management software; e.g. "Test

Link" a test case development app, JIRA QA insurance documentation

application and an excel spread sheet.

. Assisting in building the FIOS VOD test lab for the Zoetrope project;

Installing and configuring VOD servers for video content storage and play

management.

March 2010 - September 2010 (contract)

Integration Engineer: Ericsson/Tandberg TV

. Performed activities at customer requested scheduled time

. Integrate and install TV hardware/software products for interactive

digital TV applications e.g. ICS/EWS (Tru2Way/open cable)

. Ran test cases (failover) on VCS High Availability common platform

systems and on certain packet core networks, Support Verizon "OpenStream"

VHO projects, using the V4250 Sunand IBM servers with the RedHat 5 OS,

imaging and staging on servers for lab installations and Shell Scripting

/ VI Editing.

. Troubleshoot/tracking bugs for above platforms, as part of standard

integration support

. Configuring and trouble-shooting Scientific Atlanta digital cable head

ends (DNCS, QAMS, QPSK, etc.)

. Travel as required to customer or vendor location, Learning/Development

and Knowledge Transfer - 20% + of time

. Standard Integration Support (TMS) - 70% of time

. Trained on MPEG2/4 (H.264), (H.323), Network protocols: BGP, SIP, EIGRP,

RIPv2, Decoder: RX1290; Encoders: EN8090, E5710/80 and Xport server

April 2009 - March 2010 (contract)

Technical Analyst, Tier II: Time Warner Corporate

. Performed tier-2 level support, on new Video technologies being deployed

within the Time Warner Division

. Troubleshooting, performing preventive maintenance via Unix command line

and providing technical phone support in a 24/7 environment

. Documenting troubled calls/outages using a troubling ticking system

. Trained on and reviewing new technologies, by building TW video headed

test labs with IBM X346 servers; with RedHat OS server, OracleDB and

LifeKeeper application on them, including failover testing for clustering

servers; IBM San Vault & Fiber switch, Sun V880/890 DNCS (Solaris 10 OS)

server, Cisco 2950 switches, CMTS, SA QPSKs & QAMs

. Knowledge with OCAP DSG, (Tru2Way), MDN/ODN MAS cluster servers, PMG,

Sectamus, Tandberg BMS, MBMS and TSBroadcast systems

July 2008 - December 2008 (contract)

Data Center Systems Network Support: Amex / Harbor Payments ICS

. Implemented patches and application platforms (XML, HTML) for multiple

Dell blade, EMC SAN servers & Sun Fire T2000 servers

. Configured/installed Big F5 Balance Loaders, Unix/Linux OS e.g. Red Hat

Enterprise, Solaris 9/10, Windows 2K3 Enterprises, and providing

Technical Specialist installation/maintenance/support for the Oracle

9i/10g Database

. Installing/supporting Cat 5/6, Coaxial Cabling; laying/installing some

fiber optic cabling for switches, connecting KVMs for server remote.

. Consistent onsite client facing, using excellent interpersonal/client

relations, excellent analytical and troubleshooting skills, and broad

knowledge/experience to work efficiently and deliver quality work for

high client satisfaction

November 2007 - June 2008 (contract)

Independent Consultant; Intellys Group

. Completed service calls for installing Data Ports, Cisco Routers (1800,

3600 series) and Switches (3700, 3500 series) and Juniper EX Switches

SSGs Gateways/Firewall.

February 2007 - November 2007 (contract)

Field Service Engineer; Scientific Atlanta / Cisco System

. Performed digital headed/hub installation, professional on-site

engineering support, including software/hardware upgrades for DNCS/APP

Server & HMS Solaris 9/10 digital System

. Worked in SA video labs/data Center, ran the maintenance CD build out

test cases for the DNCS system; tracked bugs on revised "maintenance CD"

and document the founded errors for the developer engineers, build new

DSN

. cabinets with V890/V880, App Server, DCM Cisco 3560 & 4948 Switch, Sun

Micro Blade, Gateways/Firewall, QPSK Demod/Mod, Docsis, BFS (BIG) Qam,

TED, SDV (Switched Digital Video), VoD/XoD Servers, CMTS, Combiners and

Solaris 10 with DNCS 4.2 patches,

. Addressable CATV design HFC network, created data flow maps of

information in systems, Ran network call flow (Network Manager Tool),

network maps and diagrams, testing of DHCT's (cable box) and troubleshoot

live issues with the ability to use a spectrum analyzer and protocol

analyzer on a Real-time operating Sun/UNIX and Network system (capacity

management), Shell Scripting / VI Editing

. Worked with the Motorola Cable Card system network, SA HMS, QPSK and

Catalyst 4948 switches in Dallas and Denver

June 2006 - September 2006 (Independent Contract)

Project manager/Network Administrator; Cratos Capital Partners

. Installed Dell 1800 blade servers and configured Windows 2003 server;

Exchange Server 2003 OS, SMS, Windows XP Pro and Office 2003 software

with active directory domain security system & other windows components

for the current office network

. Configured and installed Cisco PIX Firewall, analyzed compliance of

firewalls, system configurations (hardening), intrusion detection systems

and network devices; Cisco 3550XL Catalyst Switch and Cisco 2620XM router

network devices with T-1 - OC3 bandwidth, with up to date IOS security

encryptions software & Cisco UCM v6.0 for office users.

. Reconfigured all assigned Black Berries, associated email accounts and

related email server for users, through the Black Berry interface

software. Configured Webmail Data (XML coding) for remote access.

. Tested and monitored the desktops and laptops office network

installation, once shipped and assisted with the integrations of

hardware/software associated with the Fidelity ACBS platform

September 2005 - April 2006

Volunteer Lab Assistant Chattahoochee Technical College

. Evaluated, Configured and maintained the Cisco 2801, 2811 Routers and

2950, 3550 Switches with PSTN & ISDN connections for LAN & Wan Networks

and PIX 515E firewall, tested for intrusion detection attacks with Check

Point, Ethereal and Black Ice; tested and configured MPLS and Capacity

Management

. Competed in the 2006 Southeast Collegiate Cyber Defense Competition. My

assignment was to configure the Pix 501 firewall router

October 2004 - September 2005

Systems Administrator; INFOR Inc. / Formally MAPICS

. Evaluated, maintained and handled troubleshooting of the LAN & Data

Center network issues

. Configured HP blade servers for datacenter applications

. Administered departmental LAN or shared software, e.g.; MS SQL 2000,

Citrix Crystal Reports, MS Visual databases, Adware, Black Ice Intrusion

PC Protection, Ethereal (wire shark), Tested NICE perform 3.x Call

management systems, VM Ware, SMS, various Ms Office applications and

hardware

. Sets up user accounts on company's Windows 2000, 2003 & MS Exchange 2000

servers and runs necessary system backups both Windows and AS/400

systems; Modified Data/Documents with XML codes for web transmission.

. Provided technical support for PCs and LAN, with the support of the

Applix ticketing system database

. Operated under moderate supervision, usually reports to the Internal

Systems administration Support Manager or MIS Manager

January 2004 - October 2004 (contract)

Systems Administrator / Technical; Global Technologies Group, Inc. & TEK

Systems

. HP Citigroup (Multiple locations) - T1 conversion

. Installed two ASTRAN CSU routers connected both v.35 cables to serial

ports of the Cisco router

. Remote administrator tested both for connectivity

. Workstations Replacements, re-imaging OS with windows 2000 pro. Verified

network connectivity

. AXA Financial Rollout, re-imaged workstation and laptop with windows XP

pro, configured lotus notes and migrated machines to work sites

. Pinkerton Consulting & Investigations - Computer Forensics & Electronic

Discovery

. Performed restoring / retrieval of documents and email files from backup

DLT 7000/8000 tape machines produced by client's administration

department

. Build and emulated client's work environments with uses of Linux 6.0 FTP,

Windows 2000 server operating systems; Microsoft Outlook 2000, Microsoft

Exchange 5.5, Legato & Power Controls Data recovery applications

March 2003 - December 2003 (contract)

Technical Specialist; ITEK Networks Inc.

. Designed & Implemented WANS, LANS & TCP/IP-PPoE for small to medium size

businesses, installed Cisco & Netopia routers, providing phone and on-

site support to various clients, with technical issues for software &

hardware installations, configuring and administrating; DNS & WINS

Server, SMS, Microsoft Small Business Severs with Microsoft Exchange

2000, Practice Works, OPMS, OPMS Images, Dentrix 10, Dentrix 3.0 Images

and MS Office products applications for Oral Surgery Dental offices;

managing (RSP & Stylus pos applications) ODBC, MDAC & SQL updates, XML

and used Black Ice PC Protection system security software, Monitoring

Performance, Workload Monitoring and Application Sizing

October 2001 - October 2002 (Independent contract)

Office systems repair technician; System Services

. Supported Wyndham hotels and customers throughout the Dallas/Ft. Worth

Metropolitan area with technical sales and services of HP's and Lexmark's

products

. Worked with local technical group with systems migrations and customer

support for Microsoft Windows NT 4.0, Wins Services, Windows 2000, DHCP,

DNS Services, Microsoft Office 97 Norton Antivirus, Dial up Networking

and VPN via IPSec Client, on IBM, Dell and Compaq computers

February 2001 - October 2001

Customer support Technician; First Equipment Company

. Responsible for hardware/software related services including auditing,

testing, and reconfiguring of Cisco routers, printers and personal

computers with Microsoft Windows 98 & Windows NT 4.0 servers

. Provided phone and on-site support for FECTC customer; diagnosed software

and hardware related issues; logged all queries and calls in our vycore

database

April 1997 - August 2000 (contract)

Desktop Support/Technical Consultant; Manpower Technical Services

Completed Projects:

. IBM\Frito Lay, Dallas, TX

Implemented software migrations for the deployment group, assisted all

employees in migrating the systems from "W.F.W" to Microsoft Windows NT

4.0, Lotus Notes and configuring computers for network connectivity,

synchronization and server mapping capabilities; troubleshot Tivoli,

Easel and Lotus Notes applications for employees

. Honeywell Inc., Fort Lauderdale, FL\Dallas, TX

Installed and maintained a rapid deployment remote network connectivity

system for the Bechtel Group, using the Cisco 2600 Series Router, (2) Bay

Network/stack 254 10/100 hubs, (2) US Robotic Modems (56k), implemented

and configured the printer network system, with the HP Jet Administration

Software

. Atlantic Mutual Corp., Atlanta, GA

Supported Atlantic Mutual employees using Dell, Toshiba laptop and

desktop computers, software and hardware, technical issues, applied

images for systems Y2K compliance with the upgrades of needed, software

applications Assured computers were functioning properly on Novell 32

Network system, assigned DHCP & (DNS) on domain servers locations.

Implemented TCP/IP for the network uses of Microsoft Windows 95 and

Windows NT 4.0

. Honeywell Inc., Duluth, GA

Provided desktop support for Honeywell employees, using Dell's laptop and

desktop computers, software/hardware technical issues Completed upgrades

of all needed software applications from: Oracle-db, Windows 95 to

Microsoft Windows NT 4.0, Microsoft Exchange 5.5 to Microsoft Outlook and

CompuServe dial-up systems, assuring that all computers are functioning

properly on their assigned WINS servers & domain (DNS) servers

TECHNICAL EDUCATION:

. Currently studing the Cisco Adcademy "CCNA & CCNS" network track courses

Chattahoochee Technical College, Marietta, GA (2005, 2006 & 2008)

Unix/Linux Administration, CCNA, CCNP & CCSP: Cisco Remote Access

Networks, Cisco Network Security

. New Horizons CLC, Atlanta, GA (2003)

CCNA (Interconnecting Cisco Network Devices) Completed

. CCI Training Center, Dallas, TX (2000 - 2001)

Microsoft 2000 (MCP) Certified, A+ Certified

. Richland College, Dallas, TX (1996-1997)

Microcomputer Systems Operator; CNA/Administration NetWare 3.1X;

. Richland College, Dallas, TX (1986-1988) Electromechanical Engineering

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