Human Resources Customer Service

John Kennedy, III

***** ****** ***** **. *******, TX 77083 ? (M) 832-***-****

*******@*****.***

SENIOR HUMAN RESOURCES PROFESSIONAL

~Professional Recruitment from Entry-Level to Executive~

PROFESSIONAL PROFILE

. Achieved and improved performance benchmarks in Staffing retention, loss

prevention and developed training while collaborating with cross-

functional staff teams, senior managers, board members, community

representatives and consultants.

. Motivated achiever recognized for combining program excellence,

integrity, and innovation with best practices and disciplined attention

to achieving immediate and long-term goals and objectives.

KEY COMPETENCIES GAINED THROUGH EXPERIENCE AND EDUCATION

Recruiting and Staffing Performance Management and improvement

systems

Organization Development Employee orientation, development and

training

Employee relations Company employee and community communication

Compensation and benefits Employee safety, welfare, wellness and

administration health

PROFESSIONAL EXPERIENCE

April, 2011 - March 2013 HOUSTON INDEPENDENT SCHOOL DISTRICT

Associate Teacher

. Instruct core subjects to all Independent School District grade level in

various schools located in the Houston.

. Adhere to school standards and teachers' guidelines and expectations,

Follow lesson plans and utilize relevant activities to supplement the

lessons.

. Communicate with teachers regarding student progress and disciplinary

transgressions. Employ a proactive approach to classroom management; curb

negative behavior before it begins.

July 2007- April 2009 ARAMARK GEORGE R. BROWN CONVENTION CENTER

Human Resource Manager - Houston, TX

. Maintained protection of the environment and the health and safety

employees, customers, and the communities in which we operated and or

transported products.

. Maintained a working knowledge of the Process Safety and Risk Management

objectives for the facility.

. Ensured the goal setting process and individual position descriptions

reflected Process Safety and Risk Management principles and

responsibilities.

. Interpreted and implemented corporate policies and government

regulations.

. Developed, implemented, and interpreted policies and procedures.

. Developed and conducted training and developmental programs to enhance

employee skills, performance, and the work environment. Provided guidance

to supervisors to resolve employee problems and issues.

. Responsible for all employment activities at the Houston sites; including

college relations and recruiting.

. Responsible for the oversight and administration of the operations and

maintenance staffing process at the technician level.

. Responsible for increasing communications, addressing questions and

concerns, and enhancing accessibility to employees.

. Conduct investigations and propose solutions to workplace issues.

. Assist in representing management at the communications meetings.

September 2005- June 2007 J.D. WALKER COMMUNITY CENTER

Director - Harris County Precinct Two - Baytown, TX

. Implement and execute performance management programs and procedures,

including but not limited to performance appraisals and performance

improvement plans.

. Ensures local compliance with execution of County and Business Unit

Employee Communication initiatives (i.e., change methodology)

. Partner with the Board of Advisors, Trustees, and County Officials to

identify staffing requirements needed to meet the goals and objectives of

the precinct.

. Implement and execute affirmative action plans and participate in local

outreach activities, and sponsor community events to promote the facility

and county hiring and retention of a qualified and diverse workforce in

the precinct.

. Participate in collective bargaining activities, including contract

administration, grievance responses, arbitration preparation, negotiation

preparation, and strike contingency planning.

. Partner with counsel to prepare for and when necessary attend mediations,

arbitrations, and other court proceedings while monitoring all county and

state safety regulations.

. Implement and execute proactive employee initiatives, such as Listening

Sessions and Town Hall Meetings. Communicate and ensure understanding by

associates of laws, regulations and county policies and answer questions

by community members and employees as needed.

August 2002 - August 2005 MEMORIAL HERMANN HOSPITAL

Human Resources Specialist/Recruiter - Houston, TX

. Interpreted and developed human resource policies and procedures for

consistency, compliance and efficiency.

. Consulted with management to resolve organizational issues.

. Responsible for the daily operations in the HR department (which includes

the coordination and administration of benefits; administration of annual

performance evaluations; participating in the administration & evaluation

process)

. Employee Relations: Advises management on employee disciplinary issues;

assists employees in understanding local and corporate HR policies and

procedures.

. Assisted with recruitment process by determining the operating needs and

reviewing /evaluating job descriptions.

. Contributed to the development and presentation of training programs and

makes recommendations for training opportunities that support the

mission, vision, and strategic goals of the organization.

.

August 1999 - July 2002 ARGENBRIGHT SECURITY CORP.

Human Resources Manager - Houston, TX

. Recruited and selected candidates interviews, coaching managers on

interviewing skills and techniques; verified references and coordinated

preparation of background verification, prepared offer letters.

. Oversees administration of workers compensation and unemployment filings,

compliance with AAP and coordinates with corporate human resources

functions to ensure compliance with all applicable laws and regulations

. Handled all aspects of human resources including, recruitment, hiring,

background checks,

. Worker's compensation, EEO and conflict resolution.

. Managed and supervised over 150 airport security personnel.

. Coordinated and attend various job fairs/Created training and development

program.

January 1995 - July 1999 THE ATTORNEY GENERAL OF TEXAS

Office Manager - Houston, TX

. Managed and supervised exempt and non-exempt employees.

. Recruited, interviewed and recommended exempt and non-exempt applicants

for employment.

. Performed specialized human resources functions such as employee

relations, benefits and records, compensation and training.

. Traveled to regional and state offices to interview qualified candidates.

. Provided consultation to both staff and management on issues related to

company policies and procedures, state and federal employment law,

diversity and morale.

. Assigned, and monitored clerical, administrative and secretarial

responsibilities and tasks among office staff

. Coordinated the allocation of resources to enable task performance,

coordinated office staff activities to ensure maximum efficiency;

Implemented procedural and policy changes to improve operational

efficiency, prepared operational reports and schedules to ensure

efficiency

January 1991 - December 1994 THE ATTORNEY GENERAL OF TEXAS

Human Resources/Training and Development Manager -

Houston, TX

. Conducted semi-annual and annual employee evaluations and product

evaluation problem and resolution

. Implemented and conducted over 1,000 training hours to management and

staff on customer service, employee relations, policies and procedures

. Extensive travel (50-65%) to attend and conduct various training classes.

. Implemented and conducted over 1,000 training hours to management and

staff on customer service, employee relations, policies and procedures;

Provide product evaluation and problem resolution.

. Insured staff members received adequate skill and knowledge of company

policy and agency regulations. Responsibilities included coordinating and

developing training programs and providing technical support for all

regional employees.

. Coordinate classes and maintain regional training center according to

company's standards.

EDUCATION and PROFESSIONAL DEVELOPMENT

. BS, Business Management, Southern University A&M, Baton Rouge, Louisiana

. Certification: Governor's Center for Human Resources/Management

Development

. Certification: Effective Supervision Skills for Managers

. Certification: Office of Child Support Enforcement; National Training

Center

. Proficient in: HRIS, Recruit Soft, Microsoft Word, Windows 95, Excel,

PowerPoint, Internet Applicant Tracking, PeopleSoft

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