Sales Accounts Payable

SHARON L.MILLER

** *. ***** ******

Bay Shore, NY 11706

Phone: 631-***-****

Mobile: 631-***-****

********@***.***

SUMMARY

A professional with diverse experience in Payroll, Client Services and

credit card disputes resolution and collections. Possesses highly

developed investigative, analytical, organizational, communications and

innovative problem solving abilities. A team player with excellent

leadership skills.

COMPUTER SKILLS

. Computer literate.

. Microsoft Word, Excel, FDR, ARMS, AS400, Eclipse, Internet, Outlook

Express.

EMPLOYMENT

ADP, Melville, NY 2001-2012

Senior Sales and Accountant Support Specialist: 2005-2012

. Provided support to our vast traditional and Wholesale CPA customer

base as well as to the Small Business Service sales team.

. Assisted with questions relating to payroll processing and applicable

State and Federal employee and employer taxes.

. Researched and resolved issues with processing quarter and year-end

closings.

. Contacted applicable agencies in response to notices clients received

to determine the cause and worked to ensure that all returns were

filed and tax deposits were done appropriately and timely.

. Single point of contact for over 30 Wholesale CPA's via phone, email

and fax lines.

. Implemented additional business requests including product upgrades,

management reports, direct deposit, and tax and internet upgrades.

. Succeeded in reducing our response time to answer questions from

several days to within 24 hours.

Client Service Representative 2001- 2005

. Provided support to clients regarding payroll, accounting, tax filing

and product issues.

. Researched and resolved client issues with payroll processing and

taxes.

. Maintained company and employee master files, scheduled information

changes, and details of client communications.

. Processed quarter and year-end adjustments as well and quarterly and

annual amendments.

. Provided ongoing training to clients to ensure satisfaction.

JPMORGAN CHASE, Hicksville, NY 1988- 2001

. Held positions in Bankruptcy Recoveries, Dispute Resolution, Student

Loan Research and Resolution, and Credit Card Collections.

. Worked to resolve payment issues for customers' delinquent accounts.

. Moved from 30-60 day delinquent accounts to 180 day accounts within

the first year of employment.

. Succeeded in increasing the recovery rate from 25% to 20%.

. Offered options for repayment and made arrangements to bring accounts

up to date.

CHARAN INDUSTRIES, Garden City, NY

Accounts Payable Supervisor

. Supervised staff of 5. Scheduled work hours, resolved conflicts,

determined salaries.

. Developed and implemented an improved processing system to ensure

timely payments.

. Prepared monthly closing, journal entries and corrections to general

ledger, quarterly schedules, sales tax returns for 30 bowling centers

and daily, weekly and monthly reports.

EDUCATION

SUNY Brockport

BS in Business Administration; concentration in Personnel Management

AFFILIATIONS

. West Islip Breast Cancer Coalition

. National Alliance on Mental Illness

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