Customer Service Manager

Jennifer Mirchandani

**** ********** *****, ******* ** 27604

Home 919-***-**** Mobile 919-***-****

*******************@*****.***

Objective: To obtain a position that will enable me to use my strong

organizational skills, educational background and my ability to work well

with people.

Experience: September 2012- Present Rapid Refill Ink

Customer service associate

Responsibilities:

Opening and closing procedures/ cash handling and ink and labeling

productions

Customer service and packing toners

Helping customers with all returns and exchanges

Processing corporate accounts with layaways

In charge of cleaning

Helped customers with all copies and printing jobs

Faxing all documents for clients/Filing away nightly paper work and

invoices

October 2004 - March 2012 Small Styles

Family own retail business/owner Raleigh, NC

Responsibilities:

Helping customers pick outfits that suit their needs

Opening and closing procedures

Interviewing potential new hires and training them

In charge of shipment along with processing it

Designed all visual aids for new merchandise and wall designs

Made sure all invoices are processed according to payment deadlines

In charge of all finances throughout the store

Called Layaways for pickup

October 2003 - December 2003 Express

Sales associate Raleigh, NC

Responsibilities:

Help to assist customers according to their needs and wants

Processed daily transaction

Recommended in store credit cards to new clients

Restocked the sales floor

Maintained three sections of dressing rooms to help strive in loss

prevention

Light cleaning

2002 -2003 Guess, Inc.

Assistant Manager Raleigh, NC

Responsibilities:

Manage store operations

Called in daily progress numbers daily/ received weekly product shipments

Arrange displays for new merchandise

Oversee the inventory process

Conference calls to corporate for inventory control

Resolve any customer complaints

In charge of all visual aids to the store/opening and closing the store

2001-2002 Pacific Sun wear

Assistant manager Raleigh, NC

Responsibilities:

Managed store operations

Create staff work schedules

Arrange displays

Received weekly shipments for at least sixty boxes

Weekly markdowns and helped with inventory audits

2000-2001 Mitchell`s Hairstyling

Receptionist Raleigh, NC

Responsibilities:

General receptionist duties maintaining six phone lines

Processing client transactions

Booking appointments/Recommending top of the line hair care products

Light cleaning and processed the register for bank deposits

Restocking all products along with weekly inventory

Key holder to the salon

1999- 2001 Journey's shoes Crabtree Valley Mall

Senior Sales associate / Co- Manager Raleigh, NC

Responsibilities:

Opening and closing the store

Assist clients with merchandise

In charge of receiving shipments and processing orders

Organize stock and arranged shoe visuals

Processed transactions, returns and exchanges

Monthly markdowns

In charge of most paperwork for loss prevention

Interviewing and hiring new sales associates

Interviewing potential mangers/ banking and cash handling

1994-1999 Fun times Entertainment

Primary performer, Raleigh, NC

Responsibilities:

Traveled to different locations for children birthday parties and big

events/ Dress up in characters/ Face paint, balloon animal, magic tricks /

storytelling in character/Worked huge events for hundreds of kids and their

parents/ Sing along dances and posed for pictures/ answered multiple phone

lines and took reservations and over the phone credit card deposits

Education:

Wake Technical Community College

Dental Assistant/ Dental Hygiene 2015

Grade point average 3.3

Millbrook High school - Raleigh, NC- High school Diploma (June 2000)

Skills:

Microsoft word

Power point

Publisher

Excel outlook

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