Customer Service Insurance

Anastasia Nicolov

**** ********** ****, ***** ****, Mississauga, ON L5B 0G3

Mobile 416-***-****

Email *********.*******@****.***.**.**

Objective

To support an organization in a customer relationship management

environment where my acquired technical, analytical, education, team

mindset, interpersonal skills, and strong desire to learn, will be

utilized toward continued growth and advancement. To bring value to an

organization by providing exceptional customer service and quality of

work.

Highlight of Skills

. Strong analytical, research and problem solving skills, ability to

prioritize multiple tasks

. Excellent verbal and written communication skills, customer service

oriented

. Self-starter with excellent judgment and a leadership mindset

. Pleasant co-operative attitude, team oriented, reliable, works well under

pressure in a fast-paced environment

. Proven commitment to meeting goals and deadlines, motivated with the

desire to grow

Experience

Inquiries Officer Jun 2011 - Present

Financial Services Commission of Ontario Toronto, ON

. Provide both written and oral information/advisory services to the

public and industry representatives regarding all commission

regulated sectors

. Assist the public with the completion of all forms, both electronic

and hard copy, regulated by the commission.

. Determine eligibility of the public to apply for pension unlocking

and assist with completion of respective forms, or make

recommendations for alternative measures.

. Partake in unit/divisional meetings regularly

. Assist licensed insurance agents/insurance companies and mortgage

agents, brokers, and brokerages with renewals and answer inquiries

regarding current rules and regulations pertaining to licensing and

practice within the industry

. Ensure currently licensed individuals in all regulated sectors,

following rules in accordance with current legislation and answer

compliance inquiries

. Respond to oral/written inquiries relating to property and casualty

insurance coverage, disputes, claims, benefits, and regulations

. Source and research information relevant to issues of concern to the

public and if necessary, escalate inquiries to respective areas

within the commission, or to other Provincial and Federal Ministries

Special Risks - Technical Service Representative Jun 2008 - Feb 2009

KRG Insurance Group Toronto, ON

. Handle routine written and oral inquiries and facilitate endorsement

requests from clients

. Obtain financing terms and process invoicing transactions

. Facilitate meetings and develop strategies to improve working unit's

overall performance/production

. Issue certificates of insurance and ensure accuracy of insurance

policies and internal document.

. Prepare insurance binders, proposals, and summaries

Account Assistant Jan 2007 - Dec 2007

HKMB HUB International Toronto, ON

. Primary responsibility for documenting, processing, data-entry, and

quality management of policies for major multi-line accounts

. Regular written and verbal liaison with management of insurance

carriers

. Accessed content and prepared presentations for new business and

relationship development

. Prepared certificates of insurance, insurance binders, and liability

cards to be distributed to clients

Insurance Agent Jan 2006 - Dec 2006

State Farm Insurance Toronto, ON

Secured new business, maintained and serviced existing policies

Handled existing clients on a daily basis

Filing, correspondence with both clientele and head offices, and data-

entry

Helped develop and implement marketing strategies for the office

Secretary/Administrative Assistant Jan 2002 - Jan 2008

Performance Paralegal and Associates Toronto, ON

. Client interaction

. Filing, supplies ordering, data-entry, correspondence and

coordination of appointments

. Receptionist responsibilities

. Created/managed office calendar, also organized meetings and

supported executive staff

Education

Bachelor of Arts, Sociology, Psychology Honors Double Major Candidate

2009 - present

Faculty of Liberal Arts and Professional Studies

(Part-Time)

York University, Toronto Ontario

C11 - Principles and Practice of Insurance 2012

C14 - Automobile Insurance Part 1 2012

Insurance Institute of Ontario, Toronto Ontario

Clear Writing 2012

Plain Language 2012

Centre for Leadership and Learning, Toronto Ontario

Computer and Technical Skills

Operating Systems and Applications:

. Microsoft Windows

. Microsoft Office Suite

. Lotus Notes

. MAC OS

. Experienced with TAM (The Agency Manager) and LINCQ programs.

Certifications:

. OTL licensed April 2006 to April 2008

. Positive Space Champion (Ontario Public Service) 2012

Personal Interests

. Current world issues, space exploration, abnormal psychology, social

dynamics, and ancient civilizations

. Martial arts (currently hold a first degree black-belt in karate)

References available upon request

Contact this candidate