Manager Customer Service
Resume:
Edward L. Cothron
Gatlinburg,Tn.37738
OBJECTIVE
To acquire a managerial position in a retail company.
EDUCATION
National Institute of Technology, East Detroit, MI
Associates Degree, September 1984
EMPLOYMENT
Rite Aid Pharmacy, Detroit Metropolitan Area, MI
Store Manager, 1989-Present
. Supervises store associates according to Rite Aid policies.
. Oversees all hiring and training practices of new associates.
. Delegates leadership responsibilities to all employees.
. Develops and maintains sale and payroll plans on a weekly basis.
. Manages appropriate inventory levels and loss prevention controls.
. Identifies sales and expense opportunities on a daily basis.
. Operates a customer service oriented environment.
. Achieves high marks on employee performance appraisals.
Rite Aid Pharmacy, Clinton Township, MI
Assistant Manager, October 1987-1989
. Administered seasonal merchandising changes.
. Composed, received, and dispersed merchandise orders within the store.
. Communicated with vendors concerning potential sale opportunities.
. Oversaw store operations in the absence of the manager.
. Completed professional training for all store operations.
. Trained other employees for their specific duties.
Chatham Supermarket Company, Center Line, MI
Clerk/Cashier, August 1974-October 1987
. Implemented cashier procedures by operating a Sweda scanning
system for UPC coding.
. Set up and maintained displays for promoting merchandise and for
advertising sales.
. Wrote product orders daily for the movement and rotation of
products each week.
. Assisted other employees in carrying out their assigned
responsibilities.
PROFESSIONAL DEVELOPMENT
Completes CBT Training on a monthly basis to remain consistent with
Rite Aid employee policy and to comply with Michigan Law.
AWARDS
Perfect Attendance Award
Rite Aid Pharmacy, 1987-2006
. Achieved 18 years of perfect attendance with no sick time taken.
President's Club Award
Rite Aid, 1993-1994
. Earned status as one of the top 25 Rite Aid managers out of 200
stores in Region 50.
Perfect Attendance Award
National Institute of Technology, 1982-1984
. Maintained perfect attendance for the duration of my formal
education.
REFERENCES
Gerry Druzinski
Rite Aid District Manager for Region 50, District 07
10 Mile Rd.
Madison Heights, MI
Karen Mankowski
Vice President of Pharmacy Operations
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