Customer Service Sales
Resume:
C. Steve Obidike
*** ********** ****, ************, ** 20878
*****.*******@*****.***
CUSTOMER SERVICE & RETAIL SALES PROFESSIONAL
Profile
More than 5 years’ successful experience in customer service and upscale retail sales with recognized strengths in world class customer service, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess solid computer skills.
Excellent working knowledge using both IBM and Mac systems; Microsoft Excel, WordPerfect, Microsoft Word and other microcomputer gadgets.
Ability to train, motivate, and supervise customer service employees.
A team player, acknowledged as “Total Quality Customer Service Professional.”
Develop plan, conduct audits and variance analysis, merchandising & display, new product introduction and maintain/update accurate inventories.
Synopsis of Achievements
Increased customer retention by 19%, from 72% to 91%.
Reactivated 9 key accounts ($153K/year), utilizing persuasion/mediation skills.
Proactive planning led to notable increase in morale in all departments.
Created customer satisfaction survey, drastically reducing potential problems.
Employment
Fedex Office, Silver Spring, MD
2011 - 2013
Center Production Coordinator
Work with 18 sales and production professionals covering 2 jurisdictions (Maryland and District of Columbia), responsible for more than 1,800 individual and corporate accounts.
Support sales reps in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Macys Lakeforest Mall, Gaithersburg, MD
2010 - 2011
Floor Sales Associate
Worked with the sales manager to expand sales. Work entailed leading customers through the process of selecting, coordinating and purchasing, cold-canvassing, working with team members, and following up on referrals and placed orders.
Instrumental in igniting departmental revenues from $58K in 2009 to $286K in 2010.
Received “Anything It Takes Award” for outstanding work.
Helped position other sales associates.
Education
Mercer County Community College, Trenton, NJ
1991
Associate of Applied Arts & Sciences
References Furnished Upon Request
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