Customer Service Engineer

Karla Y Lozoya

**** ********* **** . ***** ***, Michigan, US 48073 . Cell: 248-***-**** .

*****.*.******@*****.***

Objective

Looking for an opportunity to join a growing organization, to expose

my skills and abilities, giving my best effort and always learn new

things.

Work Experience

Jul 2010 - Present Meritor-Quimmco

Troy, Michigan, USA - NA Forecast / Demand Analyst

. Created and managed Sisamex (Join Venture in Mexico) Master

Demand Schedule with a consensus forecast for the 4 major

business units.

. Standardization of product categories by business unit.

. Analyzing forecast accuracy by volume and product mix.

. Improved the overall forecast volume accuracy by 6%.

. Training and participated on Demantra IT launching projects for

US plants to implement different statistical methods to improve

forecast.

. Analyzed customer orders volumes in a weekly basis to

communicate major changes and adjust the forecast if needed.

. Working close with customers, suppliers and different

departments of Finances, Operations, Customer Service,

Marketing, Supply Chain managers, Production planners and

Purchasing to prepare the revisions of the forecast.

. Leading cross-functional meetings to get a consensus forecast

for the major product lines.

. Collecting historical shipments, market penetrations, average

mix and seasonality by customer ship-to location to improve the

forecast.

. Depending the market situation decide to either supplement or

allocate forecast by customer and calculating the split mix by

region to adjust the forecast.

. Support on item retirement and new product introduction forecast

based on engineer and marketing strategies.

Feb/2006 - Jun/2010, Sisamex,

Escobedo, NL, Mex - Planning and Scheduling.

. Experience on Brakes, Gears and Machining plant performing

several functions in the Supply Chain Department working as

production planner, scheduler, and customer service.

. Major achievements were inventory reduction by adjusting

planning parameters and decreasing obsolete material. Those

parameters were lead times, safety stock, days of replenishment,

lot sizes, etc.

. Implemented MSS system to schedule sequence production of

carrier assemblies and Brazilian export orders.

. Customer Service for internal and Brazilian customers, assuring

100% deliveries, and scheduling the production line by different

priorities.

. Working with international suppliers to communicate and follow

up the releases schedules and shipments to assure the production

plan was feasible and communicating with production and

scheduling the supplier deliveries status.

. Working with suppliers and the plant to find the root cause of

production line disruptions and expedited shipments.

. Working with Logistic department to follow up on shipments

tracking and pick up schedules and arrivals to Customs and

expedited or critical shipments.

. Participating in production meetings interacting with other

areas to provide information about supplier shipment and deliver

status and getting involved in the day to day operations issues.

Education

. 2002 - 2006. Universidad Autonoma de Nuevo Leon (UANL),

Monterrey, Mex. Industrial Engineer Bachelor Degree with

Business Administration. Honor's Graduated Student (95.5)

. English as a second language at UANL completed and 100 English

hours completed at Global LT, Michigan.

. 2009 - 2012 APICS-CPIM Certification

Skills

. Microsoft Office / SQL

. Demantra

. MRP: Mapics (IBM) Oracle

. Lotus Notes

. Spoken Languages: Spanish and English

. Proactive, self-motivated, able to work under pressure and with

teams.

. Attention to details and analytical thinking.[pic][pic][pic]

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