Project Manager Customer Service
Resume:
PO Box **8 E-Mail:
Andover, NJ abs0v2@r.postjobfree.com
07821
Carl H. Hopf
Experience September 2011-Present UMDNJ, EMOHS, Newark, NJ
Environmental Specialist
Maintains Central File for all RTK coordination;
responsible for the annual RTK update survey and
complete survey every five years. Performs program
audit and inspections; update/upgrades; compiles
department chemical inventories using computer
database and assists with submission of written
communication programs to maintain R&D exemptions
for existing and new facilities.
Supports & updates website programs to enhance
delivery of services to UMDNJ employees.
Implements HAZCOM Training & Education Program
through design & development of course materials
(including Classroom instruction, Self-Study
Guides, On the Spot and Web-based training.
Provides technical training to UMDNJ staff,
faculty, students and volunteers under the
requirements of the University RTK/HAZCOM program.
Trains supervisory level employees to become
qualified trainers consistent with RTK and PEOSH
requirements. Maintains all essential training
records and files.
Conducts program reviews, audits, and inspections.
Writes technical reports and presents technical
information. Maintains essential records and
documentation. Uses electronic databases and
spreadsheets to track data. Compiles and submits
annual and semi-annual reports to government
agencies.
Provides emergency response services, during
regular and off hours, to include ensuring that
appropriate actions are taken to protect the health
& safety of personnel and to minimize the impact on
the environment, control damage to university
property
Assists with maintenance and inspection of
emergency response & industrial hygiene equipment..
Responsible for being current, knowledgeable, and
well-informed in all matters related to
environment, health and safety.
Acts as a role model for customer service and
improved quality. Keeps abreast of all pertinent
federal, state, local and UMDNJ regulations, laws
and policies as they presently exist and as they
change or are modified.
March 2008-September 2011 UMDNJ, IST/AST, Newark,
NJ
Web Support Specialist / Web Projects
Daily maintenance of University inter- and intranet
sites for access by all campus units, including
site updates, Intranet Portal updates, and
interactive components and some media assets.
Implemented Google Analytics Tracking code
throughout multiple sites. Generation and analysis
of reports through Google Analytics.
Programs and acts as technical specialist for
campus-purchased Google Search Appliance. Acted as
Co-project Manager for upgrade, install and rollout
of new Google Search Appliance.
Acts as technical point of presence for network
(wired and wireless) connectivity. Acts as
technical point of presence for departmental
telephony and videoconferencing (IP and ISDN) for
mission-critical meetings & educational programs
for internal and external units. Generates
technical and functional specification documents;
performs training for users of inter- and intranet
tools and applications.
Works with Verizon Business Services and various
University groups to maintain audio and net-based
communication tools. Performs training to end-users
for these tools.
Contributes to design and implementation of web
usability studies, including UI.
Works with various University groups and clients to
design, build, test and launch sites and attached
website functionality as per client request.
Works across teams (graphics, programming, design,
etc.) to ensure projects are on-target and
implemented. Acted as technical point person,
trainer and/or co-project manager on two
University-wide projects.
Creates and maintains project plans, designs,
timelines and resources for new and existing
projects.
Oversees and acts as team lead as appropriate for
project design, including architecture and
implementation, of static and interactive projects
as well as some hardware/software projects of
varying size and scope.
1996-2008 UMDNJ- RWJ Medical School -Camden, NJ
Coordinator, Facilities, Laboratories &
Instructional Technology
Coordination of laboratory, facility, and
instructional technology environments. Assures
UMDNJ standards are met. Performs backup functions
on main campus server. Instructs faculty, staff &
students in proper equipment use. Maintains service
contracts for vendor-maintained equipment. Serves
as common laboratory manager for all shared lab
areas. Provides direct & consultation support for
UMD faculty, staff & students.
Maintains RWJMS-Camden website. Provides new and
updated content / applications. Viewable at:
http://www4.umdnj.edu/rwjcweb
Maintains Student Study & other computer systems.
Repairs, installs, configures and hardware/software
upgrades of said systems.
Maintains videoconference environment for
mission-critical meetings & education. Set-up /
breakdown / repair of videoconference equipment.
Negotiates system repairs with vendors and insures
working communication links.
Inspects & ensures proper operation of teaching &
research equipment. Assures UMDNJ standards are
met. Instructs faculty, staff & students in proper
equipment use. Develops novel
educational/informational multimedia presentations
and CD-ROMs.
Works with Associate Dean of Academic & Student
Affairs in adapting, evaluating and implementing
new technology for educational purposes.
Serves as Emergency Coordinator for the E & R
Building. Schedules fire and life safety drills.
Insures compliance with UMDNJ, State & Federal
standards.
Assisted in planning and implementation of UMDNJ
Wireless initiative. Collaboratively worked with
IST on installation and service needs of Wireless
Web service using Cisco products and a variety of
end-user products. Acts as campus point person for
new accounts applications, device
configuration/client installation and
problem-solving.
1993 - 1996 UMD School of Osteopathic Med. -
Stratford, NJ
Research Teaching Specialist V
Conducted cardiac research, microsurgical studies &
inflammation studies under the direction of Carl E.
Hock, Ph.D.
Performed data interpretation, library database
searches, laboratory maintenance and supply.
Obtained & prepared samples for experimentation.
Taught students (varying in educational level from
high school to critical care subinternships)
experimental methodologies, surgical techniques,
proper laboratory methods, and data analysis.
Performed all data entry for centralized chemical
lists of all departments in the Science Center in
Stratford.
Education 1987-1991 Rutgers University at Camden - Camden, NJ
B.A., Biology. G.P.A. 3.00
Minor: Psychology
Interests Carpentry, computers, hiking, gardening, reading,
photography
Special Projects Special Projects list furnished upon request.
References References furnished upon request.
Awards Student Appreciation Award 2000, 2001, 2002, 2006, 2007
Urban Health Initiative Appreciation Award 2003
Campus Yearbook Dedication, 2005
EOHSS Safety Recognition Award, 2006
Certificate of Appreciation, Clinical Information
Technology:
Preparing for the Future of Health Care, April 13,
2010
Certificate of Appreciation, Clinical Information
Technology:
Computing and Data in Healthcare Settings, April, 2011
Certificates PMII Certificate in Residential Mold Inspection
PMII Certificate in Residential Mold Remediation
PMII Certification in Commercial Mold Inspection
State of New Jersey - Certificate of Eligibility - High
School Biology
OSHA Training - 40 Hour Hazardous Waste Operations
(HazWOPR)
Carl H. Hopf
Applications and OS used regularly
Application or OS Highest version Usage
Windows Operating All Ver. incl. Windows daily
System XP-2, SP-3,
Windows 7
Apple Mac OS X Current OS X daily
UNIX 10.2 Daily scripts,
basic commands
Linux (Ubuntu) 9.1 weekly
Microsoft Office All versions including Daily
Programs include: Office 2010
Word, Excel, Outlook,
Powerpoint, Publisher,
Frontpage, Access,
Visio, Project
Adobe Acrobat Adobe Acrobat 9 Daily
Professional
Adobe Photoshop Photoshop CS5 Daily
Symantec Ver. 3.2 Daily
Client Security 3.1
And Endpoint
Protection
Macromedia Dreamweaver CS5 Daily
& Contribute
Macromedia Fireworks Fireworks CS5 Weekly
Macromedia Flash 5 Flash CS5 Monthly or less
Dantz Retrospect Current Weekly
Secure Shell Client Current Daily
Windows Media Encoder Current Weekly
Ulead Studio 9 Version 9 Weekly
Apple Quicktime Pro Current Weekly
Polycom VSX software Ver 8.6 Daily
(embed)
Polycom PVX software Current 1x/week
Citrix (client side) Current Less than 1x/week
Google Search Current Daily
Appliance
Sun VirtualBox Current 1-2x/week
I also use some freeware/shareware products on a routine basis.
This list can be furnished upon request.
Contact this candidate