Customer Service Project Manager
Resume:
Damien M. McCann
*************@*****.***
Develops a positive, respectful, productive and professional work environment, continuously develops the competencies of both
Self and others, understands and effectively leverages the organization to accomplish business and unit goals, takes personal responsibility
for the continuous learning of new knowledge, skills, and experiences.
● Organization & Time Management ● Highly Motivated
● Team Building ● Ability to multi-task
● Ability to maintain composure ● Customer Service
● Problem Resolution ● Training
Education:
Brookhaven Community College 1995-1997
Business Administration
Farmers Branch, Texas
American Broadcasting School 2000 to 2001
Certification in area(s) for AM/FM radio broadcasting
Arlington, Texas
R L Turner High School 1991-1995
Carrollton, Texas
Notary Experience:
11+ years as Notary for the State of Texas. Document types notarized include Title, Escrow, Short Sale, Closing, Power of At torney,
Estates, Wills and others.
Career Experience:
FastSigns Corperate Office
September 2012-March 2013
Project Manager National Accounts
Receive new inquiries /orders from National Account clients and / or their architects via Email, fax or purchase order. Review the inquiry to
make sure all the essential information needed to perform job duties has been received from the client.
Enter new jobs into the project management software and create a scope of work based on the type of job (New Install, Build and Ship, Service).
Find local franchise partners or subcontractors to survey the location based on the scope of work and submit purchase orders to these vendors to
complete the work. Verify that we have current insurance coverage from vendor and if we do not, notify accounting so that it can be requested.
Request artwork for signage from the art department using the information from the survey, landlord, and city requirements. Ensure that the
clients brand standards and logo usage guidelines are upheld when requesting artwork. Upon return, review to make sure that everything that was
requested is on the artwork and that there are no mistakes in measurements or verbiage. Request revisions as needed.
Submit artwork for bid to manufacturer (if there is not a predetermined cost) and install/permitting vendor. Follow up on estimates that are not
received in a timely manner (1-2 days max
Write purchase orders for permitting, manufacturing and installation. Follow up to ensure that the purchase orders are received by vendors and
work is on schedule per our benchmarks.
Keep jobs statuses up to date in project management software with notes, correct contact information, and all necessary documents needed to
complete the job.
RoadRunner Courier (Independent Contractor)
June 2010 –July2012
Mobile Notary Service
Provide Notary service for clients utilized for Roadrunner courier services to clients throughout DFW.
Provide Notary service for Copart Inc for vehicles that were impounded by Dallas County.
Notarize court documents for clients which could be up 10 per day all within a 3 hour time period.
Drive my own vehicle any from 40 to 200 miles daily to provide great customer service thru delivery.
Provide exceptional speedy service to clients who needed packages delivered in a timely manner on a daily basis.
Drive from any company or individual and take perspective items to planned destination anywhere in Dallas Ft. Worth Metroplex in
customer picked time. Which can be anywhere from 1 hour to 4 hour deadline.
Responsible for picking up, and sorting, and delivering high-proprietary, confidential packages, and large cargo.
Make every single deadline for clients everyday with allotted time period per each delivery.
Multitasking several projects from deliveries, pickups,notaries for perspective clients on daily basis
End clients included Federal Title, Calloway’s Nursery, Morrison Supply, and Government courthouses.
Legacy Texas Bank
Personal Banker
December 2007 to April 2010
Achieved monthly sales goal of 10 accounts combined checking accounts and consumer loans.
Originated consumer loans thru phone and email request from clients.
Provided training for new hire personal bankers
Assists customers with deposits, check cashing and withdrawals.
Opens new accounts, cross-sells products and services, and provides general customer service.
Attends all applicable training.
Maintains position performance at acceptable level per existing performance standards (i.e. cross -sell ratio, balancing/outages,
monthly sales/referral goals, etc.)
Good basic math, organization, and communication skills.
Computer proficiency (i.e. Microsoft Windows, Word, Excel, etc).
ViewPoint Bank/Community Credit Union
April 2002-October 2007
ATM Teller April 2005 to October 2007
Implemented 24/7 on call customer service for surrounding Viewpoint Bank ATMs.
Responsible for filling ATM machine(s) of upwards of 50K on a daily basis.
Responsible for replenishment of funds for all ViewPoint ATMs.
Responsible for maintaining a general ledger to ensure that all ATMs were balanced.
Retrieved daily ATM deposits including checks, cashier checks, cash, money orders, and certified checks.
Troubleshot ViewPoint Bank ATM issues via phone and in person placed by ViewPoi nt Bank branches.
Involved with Fraud Security to handle ATM issues placed by customers regarding fraudulent cash withdrawal transactions.
Maintained ATMs by replacing receipt paper, ink cartridges, and disk retrieval for accounting to ensure ATMs were in balance
according to Accounting’s general ledger.
Personal Banker April 2002 to April 2005
• Achieved monthly sales goal of 20 new accounts including checking, savings, money market, safety deposit boxes.
• Achieved monthly sales goal of 10 booked loans including personal and car loans, CD Secured, and Line of Credit.
Opened deposit accounts, take loan applications, respond to customer requests and resolve issues.
Establish, retain and deepen relationships with existing customers and new customers to achieve sales goals.
Identify and anticipate customer needs and match and recommend products and services to fulfill those needs.
Manage customer contacts to provide a high level of customer satisfaction.
Open deposit accounts, take loan applications, respond to customer requests and resolve issues.
Implemented Notarizing documents for bank customers.
Sports Official
January 2000 - Present
• Texas Amateur Athletic Federation (TAAF) and UIL Basketball and Volleyball and Football.
YMCA of Coppell, Texas youth official for flag football and basketball.
Carrollton Farmers Branch Basketball Official Association (CFBBOA) for volleyball and basketball for middle school up to varsity
level.
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