Service Sales

Lauren Gurnow

**** ********** ****** ****** *****, MI

48326

Mobile: 248-***-**** Email: *******@*****.***

Professional Experience

LearnCom LLC, Detroit, MI August 2012-December 2012

Technical Writer/Editor

Review police procedural manuals and create a web based learning course based on content

Edit written material for correction and standardization

Assist with materials layout in preparation for publication

Review and edit procedural manuals to ensure grammatical accuracy and sentence clarity

Transfer original documents into Keynote files as organized and topic-specific presentation material

Standardize written language and layout of material

Provide writing, editing and design support to other team members

Prior Positions

Busch’s Incorporated, Rochester Hills, Michigan

Deli/Bakery Production Associate February 2012-Present

Provide hospitality and exceptional service to guests by making product recommendations, answering questions,

assisting with purchases and suggestive selling

Ensure products and special orders are prepared to specifications

Stay up-to-date on the latest food trends and items relevant to department sales

Rotate and cull product to ensure freshness and reduce shrink

Set and maintain and service and self-service cases

Target Corporation, Sterling Heights, Michigan

Guest Service Team Member/ Starbucks Team Member March 2008-January 2012

Provide fast and friendly checkout service

Accurately process cash and credit transactions

Maintain stock and displays in an organized and appealing manner

Resolve guest concerns in a positive, helpful manner

Prepare beverages according to Starbucks specifications

Stay current on new promotions and products as seasonal demands and products change

Education

Oakland University, Rochester, Michigan

Bachelor of Arts in English, 2012

Cumulative GPA 3.36

Skills

Proficient in Microsoft Office programs

Proficient with Apple Keynote

Proficient with multiple operating systems including Windows, Mac and Linux

Strong written and verbal communication skills

Detail oriented

Responsible

Organized

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