Customer Service Supervisor
Resume:
Hubert E Sylvester III
Berkeley, CA 94702
*.***********@*****.***
Objective: Seeking a fulltime, challenging, and rewarding position.
Education
Bachelor of Science, Biology Emphasis: Physiology, Expected May 2015
San Francisco State University, San Francisco, CA
AS Biological Sciences, May 2007
Contra Costa College, San Pablo, CA
Laboratory/Technical Skills
? Aseptic technique ? Mammalian Cell Culture
? Preparation of buffers ? Simple and Fractional
Distillation
? Preparation of agar plates/liquid media ? UV Spectroscopy
? Microscopy ? High Performance Liquid
Chromatography (HPLC)
? Laboratory Mice Injections ? Thin Layer
Chromatography (TLC)
Computer Skills: Operating Systems - PC/Mac OS, Microsoft Office Suite
- Excel, Word, Power Point, Typing speed of 40 WPM, 10 - key by touch
Work Experience
Surveillance Agent, San Pablo Casino, San Pablo, CA
July 2009 - April 2013
. Observed casino operations for cheating or theft committed by
employees or patrons
. Operated all surveillance cameras, monitors, video equipments,
and other CCTV system to make recordings used for investigations
or as evidence
. Identified infringements of the gaming regulations and house
rules
. Utilized sharp observational skills, oral and written
communication skills to document violations
. Maintained excellent communication with coworkers and supervisor
through radio control
Teller, Wells Fargo Bank, Berkeley, CA
June 2008 - August 2009
. Assisted customers with their financial needs on a daily basis
such as handling transactions, and managing customer inquiries
and complaints
. Maintained and balanced a cash drawer daily
. Initiated and opened new accounts
Warehouse Clerk, Airport Home Appliance, Hayward, CA
January 2008 - May 2008
. Organized delivery schedules with customers
. Unloaded inventory, stocked shelves, and performed general
warehouse maintenance
. Shipped and received large quantities of appliances
. Handled customer service calls and customer pickups of large
appliances
Host, The Dead Fish, Crockett, CA
August 1999 - December 2002, July 2004 - August 2006
. Answered phone calls, took down reservations, seated customers,
operated the cash register, accommodated large parties in a
timely manner
. Provided excellent customer service while working in a fast-
paced environment
Courtesy Clerk, Albertson's, San Pablo, CA
June 2003 - June 2004
. Provided excellent customer service and assisted customers in
locating items, bagging groceries and carry out
. Stocked products in various departments and ensured proper
rotation of product
. Retrieved shopping carts and performed aisle cleanups when
necessary
References: Provided Upon Request
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