Customer Service Accounts Receivable

**** ****** *** *** #*. Bronx NY *****

Phone 347-***-**** CELL 917-***-**** E-mail *******@*****.***

Fabio Manuel Lopez

Objective

To obtain a position at a growing company where I

can utilize my educational and relevant work

experience, to contribute to the growth of the

company.

Work experience

May 2012 - Present

DAT Radio Dispatcher

October 2011 - May 2012 New

College Car Services

Dispatcher/Customer Service Liaison

Bronx, NY

Receive high volume of telephone calls;

Data Entry using Dispatching software;

Route and assign inbound transportation requests;

Serve as liaison between customers and drivers;

Maintain solid customer relationships by handling

reservations,

questions and concerns in a timely fashion and

professionalism.

Research t o troubleshoot customer problems and

complaints

Supervise a revolving staff of more than 50

drivers

Communicate with drivers, office staff and

customers verbally and in writing

Initiate and carry out disciplinary action.

February 2011 - September 2011 LGBS

Columbus, Ohio

Legal Aide/Bilingual CSR

. Implemented new client task procedures.

. Translated correspondence from Spanish

speaking taxpayers.

. Responded to inbound calls from English and

Spanish speaking taxpayers, to assist them in

accounts receivable.

. Located and notified taxpayers of accounts by

mail or telephone.

. Arranged or established repayment schedules.

. Manual entry of placement data into

collection systems.

. Performed various administrative functions

for assigned accounts, such as recording address

changes and purging the records of deceased

taxpayers.

. Processed taxpayer's dispute.

. Worked with dialer support group to add/or

remove phone numbers.

. Researched faxes, emails, phone calls and

other forms of correspondence.

. Escalated of legal or compliance issues.

September 2007 - July 2011 PLIYH

Columbus, Ohio

Sub Contractor- Piano Instructor

Plan a program of study that meets the individual

needs, interests, and abilities of a student.

Create a study program that is conducive to

learning and appropriate to the maturity and

interests of each student.

Guide the learning process toward the achievement

of the study program established, in harmony with

the goals, clear objectives for all lessons,

units, projects, and the like to communicate these

objectives to students.

Employ instructional methods and materials that

are most appropriate for meeting stated

objectives.

Incorporate supplemental studying and practice

materials to reinforce the met objectives.

Assess the accomplishment of students on a regular

basis.

September 2007 - 2009 Access 2

Interpreters, LLC

Sub Contractor - Interpreter Columbus,

Ohio

Provided Interpreting Services in Hospitals &

other settings.

Assimilated speakers' words quickly, including

jargon and acronyms;

Analyzed sentences expressed in one language and

explaining them using another language;

Build up specialist vocabulary banks;

Wrote notes to aid memory;

Prepared paperwork - considered agendas before

meetings, or lectures/speeches when received in

advance;

Used the internet to conduct research;

Organized workload and liaising with internal

departments, agencies and/or employers;

Adhered to a professional code of ethics covering

confidentiality and impartiality.

March 2006 - March 2007 IRMC

Columbus, Ohio

Bilingual Consumer Relations Specialist

Manual entry of placement data into collection

systems.

Respond to internal business unit phone calls

Open and sort incoming mail.

Report validation.

Process consumer's dispute.

Investigate credit reporting issues.

Work with dialer support group to remove phone

numbers.

Implement new client task procedures.

Research faxes, emails, phone calls and other

forms of correspondence.

Escalate of legal or compliance issues.

Translated correspondence from Spanish speaking

clients and assisted Spanish speaking clients in

accounts receivable capacity.

August 2005- December 2005 Staffing Solutions

Columbus, Ohio

Seasonal HR Admin. Support Red Envelope, Inc.

Arranged organized and conducted personnel

interviews.

Prepared employee orientation packets.

Collected and collated employee data.

Updated organized and filed employee records.

May 2005-August 2005 RMA Columbus,

Ohio

Bilingual Customer Service Representative

Routed inbound calls to appropriate departments;

Reviewed and verified client correspondence;

Communicated with legal offices to determine

bankruptcy status;

Translated correspondence from Spanish speaking

clients and assisted Spanish speaking clients in

accounts receivable capacity.

1997 - 2005 DAT Radio

Dispatcher

Dispatcher/CS Liaison Car

Service/Unicab Co.

Redi- Eagle Car Service

Bronx, New York

Served as liaison between customers and drivers;

Conflict resolution of customer complaints and

reservations;

Routed and assigned inbound transportation

requests.

Supervised revolving staff of more than 50

drivers.

Initiated and carried out disciplinary action.

Skills

Speak, write and read Spanish fluently; Microsoft

Office; Accounts Receivable; Accounts Payable;

Data Entry; Administrative Support; Inventory and

Allocation.

Certifications

Certificate of Computer Applications, Burlington

County Institute of Technology.

Health Interpreting Certification; Access 2

Interpreters, LLC

EDUCATION

Associates of Arts for Transfer; Columbus State

Community College

Jazz Performance Curriculum; Ohio State University

Volunteer

Homework Help Center; Linden Branch Columbus

Metropolitan Library

Soccer Coach; Westerville Amateur Soccer Association

Contact this candidate