Technical Support System

OBJECTIVE

To obtain a position as an AS/*** (iSeries) System Administrator or

Operations Supervisor

SUMMARY OF QUALIFICATIONS

Over twenty five years of AS/400 experience in manufacturing and

distribution environments; background encompasses operations management,

system maintenance, technical support, and security administration. I am

proficient in OS/400, MS Office, MimixHA1, BRMS and Help Systems Robot

Products. I am able to do technical writing, training, and process

improvement and I am also bilingual English/Spanish.

EDUCATION

Lakeview Tech - Oak brook, Il - Learning Tree U - Chatsworth, Ca

3/2006 - 5/2001

Mimix/400 and Mimix Object Unix/Linux Administration

The Chubb Inst - Cherry Hill, NJ Robot University - Minnetonka, Mn

- 8/04 - 8/05 -11/1999

Pursuing certification on Help Systems suite of Robot

Microsoft Computer Technology Applications

UCLA -Los Angeles, Ca - 9/1997

Vision Solutions - Irvine, Ca Advanced Word and Excel 7.0

2/2000 - 2/2000 Visual Basic 5.0

Data Replication Technical Upgrading and Supporting PCs

Training

Evernet Edu Schools - L A, Ca - IBM Courses - Santa Monica, Ca -

5/1994 9/1989

Network Administration and PC installation and CL Language

Support

West L A CC - Culver City, Ca - Kensington H S - Phila., Pa -

9/1987 6/1974 Graduated

RPG II and RPG III

EXPERIENCE

Supervisor of Operations

Universal Health Services King of Prussia, PA, US 03/2008

- Present

Supervise 7 Operators in a 24/7 shift computer room. I do their schedules,

annual reviews and training. Review operator's logs for jobs and backups

normal completion. Review tape logs for proper storage and proper inventory

levels. I also manage an 8205 system with 3 LPARs, doing OS, HMC and third

party upgrades, PTFs installs, job scheduling and keep track of

departmental invoices for payment.

Operations Analyst, III

Fiserv, Inc Philadelphia, PA, US 08/2007 - 3/2008

Operations Analyst, III working with 9 LPARs on an i5 iSeries System. My

job description is more of an Operations Lead. I'm doing documentation,

scheduling of Operational tasks, monitoring the system and training other

Operators. I have been traveling to our Arlington Heights location in IL to

train on their operations methodology of 40 banking LPARs that will be

migrated to the Philadelphia Data Center by mid 2008.

System Administrator I

Value Options Reston, Va, US 07/2005 -

Present

System administrator for 2 iSeries, one is a model 840 and the other is an

i570 model with a Hardware Management Console or HMC. Each system has 5

partitions and are on V5R4. I am working with Mimix HA1, BRMS, downloading

and applying PTF's, third party software, OS system upgrades and level II

tech support.

Operations Supervisor

Ryte Consulting/Managed ASP Irvine, CA, US 01/2003

- 07/2003

Supervised the computer room with 2 AS/400's, with the following

configurations:

. Model 830/4 partitions using LPAR Technology; Model S30, both systems are

on V5R1M0.

. Download, install and apply PTF's, backup and tape mgmt, monitor and

maintain all system logs

. OS/400 and third party software upgrades or installs

Sr Technical Support Specialist

Ventana Consulting, Inc Brea, CA, US

08/1999 - 03/2002

Technical Support Specialist for Unocal's 3 AS/400's, with the following

responsibilities:

. J D Edwards One World 7.1 and AS/400 System administration

. Install IBM and JDE PTF's

. OS/400 and third party software upgrades and installs

. Administration, Maintenance and Monitoring of Mimix and Robot packages

. Perform Mimix Switch, Journaling

. Monitor the systems and on call 24/7/365

Accomplishments

. Completed a Mimix Switch of production environments

. Separated the two systems, ending up with two production systems

Project Leader/Computer Operations

Viking Office Products Torrance, CA, US 03/1998 -

08/1999

. Supervised the World Wide Headquarters Data Center with 6 subordinates on

a 24/7 shift

. Ensured all jobs, backups and report distribution completed normally

. Served as backup Operator in Operator's absence

. Solved non-applications AS/400 problems

. Supported and maintained various communication lines and software

packages

. Assisted with AS/400 hardware and software upgrades

. AS/400 Security Administration and Monitored Mimix400 and Data Mirror

. Configured and supported IBM 5494 controllers and worked with Robot

Scheduler

. Worked with programming staff to develop a consistent and strong line of

communication with

Operations and Special projects

Accomplishments

. Developed a comprehensive Data Center Operational Procedures Manual

. Implemented a plan for backup and tape management

. Developed a 24/7 hour work schedule

. Played a major role in hiring new Operators for the 24/7 coverage

. Trained new Operators on various shifts and procedures

System Analyst

Giorgio Beverly Hills/Procter & Gamble Santa Monica, Ca, US

08/1984 - 03/1998

. Supervised an AS/400 computer room with 2 subordinates and 2 remote

locations

. Administered Novell LAN using Ethernet and Token Ring topology with over

a 150 users and a field staff of 80

AS/400 Responsibilities

. Monitored the system and system security, Job scheduling, yearly purges,

file reorgs

. Report distribution, backups, restores, maintained operational logs

. Load PTF's, clean up jobs, reclaim storage

. Configured and set up PC's, Printers and Terminals

. Scheduled systems maintenance and repairs with vendors

. Department budget tracking and invoice payment

LAN Responsibilities

. User account and cc:Mail Admin, Backups, restores, maintained operational

logs

. PC Support, and Help Desk Management, Department budget tracking and

invoice payment

. Work station management, H/W and S/W purchasing

. Trained users on new workstation upgrades

Accomplishments

. Created, tested and documented a Disaster Recovery Plan

. Created an Operations Manual and Helped implement the Help Desk

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