Sales Customer Service

Mobile no +093********/952-***-****

E-mail:***********@**********.***

Abhijit Nandy

Seeking assignments in Sales & Marketing/ Operations/ Client Relationship

Management with an organization of repute preferably in the Retail/

Marketing

Synopsis

A result oriented professional with over 8 years experience in Sales &

Marketing, Business Development, and Client Relationship Management & Team

Management. Working with Pantaloon Retail Ind. Ltd. as a Department

manager. Proficient in steering bottom line profitability by ensuring

optimal utilization of available resources. Supervising customer service

operations for rendering & achieving quality services. Strong analytical,

problem solving & organizational abilities. Possess a flexible & detail

oriented attitude.

Core Competencies

Sales & Marketing

. Driving sales initiatives to achieve business goals.

. Conducting detailed market study to analyze the latest market trends and

tracking competitor activities and providing valuable inputs for fine

tuning the selling and the marketing strategies.

Business Development

. Effectuating pre-planned sales strategies for accomplishment of

performance milestones.

. Utilizing market information develops marketing intelligence for

generating leads.

. Evolving market segmentation & penetration strategies to achieve targets.

. Conducting competitor analysis by keeping abreast of market trends to

achieve market share metrics.

Retail Operations Management

. Ensuring optimal utilization of available resources with key focus on

bottom line profitability.

. Implementing policies/procedures for the all round development of Store

as well as reducing overall costs to the Store through various means.

. Actively involved in the retail sales as well as in wholesaling

Client Relationship Management

. Managing customer service operations & ensuring customer satisfaction by

achieving delivery & service quality norms.

. Building & maintaining healthy business relations with major clientele,

ensuring maximum customer satisfaction by achieving delivery & quality

norm.

. Responsible for resolving customer complaints on performance bottlenecks.

. Providing value added customer services by attending customer queries &

issues.

. Monitoring the post service activities like follow up with the customers,

service reminders and handling customer grievances for superior customer

service

Team Management

. Leading & monitoring the performance of Sales Executives, to ensure

efficiency in operations & meeting of individual & group targets.

. Implementing strategies for building team effectiveness by promoting a

spirit of cooperation between team members.

ORGANIZATIONAL EXPEPERERIENCE

Pantaloon retail Ind. Ltd Oct 28th 2010 to Dec

31st Dec,2012

STORE MANAGER Home Town - Furniture

< Overseeing category management including space management, merchandising

strategies, inventory management, margin analysis & contribution.

< Making reports and trackers for all the stand alone stores and Big Bazaar

stores in Mumbai and sending to the sr. operations manager.

< Ensuring SOP adherence and maintaining it to the highest degree of

profitability.

< Managing entire store operations including implementing departments'

SOP's.

< Organizing product promotions and displaying new stock helping customers

choose products.

< Undertaking stocks & sales analysis entailing replenishment, optimal

stock keeping, return on capital employed analysis & analyzing stock

cover reports.

< Managing Sales, Distribution, Logistics, Launching of New Products.

< Improved the after sale services which in turn improved the number of

regular customers.

< Maintaining relations with the vendors and service provider.

< Customer service & customer experience management

< Making Duty Rooster for CSA

ICICI BANK LIMITED July22 2006 to 31st July

2010

Business Development Executive (Liabilities)

. Working towards increasing sales and

develop new market.

. Handling a team of 15 sales executives.

. Maintaining and developing new banking relationship in respect to retail

and corporate customer.

. Responsible to mobilize fund from third party product (Insurance, SIP,

Mutual Funds, and General Insurance).

. Concentrating in acquisition of new

clients and generating business from them.

. Building lasting professional relationship

with the elite & HNI customers.

. Motivate Executives to give sales helping

them to achieve targets

. Excelled in the sales of the entire brand

handled.

ACHIEVEMENTS:

Cluster top in the month of MARCH 09, sourced maximum business in the whole

cluster.

. Achieved annual targets every year and

received highest salary hike in every

appraisal.

. Delivered 25% growth on annual targets YOY

and meet with all expectations.

Club Mahindra Holidays( RCI Affiliation April 2004 to July 2006

Assistant Manager (Sales)

. Achieving the sales target .

. Monitoring,training and allocation of

targets.

. Attending exhibitions and sales promotion.

Linc Pens Jan 2000 to May 2002

Pilot Sales Representative

. Responsible for the primary sales .

. Exploring new markets for enhancement of business .

. Competition Mapping.

. Stock Management .

. Sales Promotion in general .

Trainings Attended

< Underwent Summer Training in "Bengal water proof limited" on marketing

research and identifying new potential market for expansion.

IT SKILLS

Advanced Diploma in Computer application from NIIT:

Course contents: Basic of computers, MS Office, UNIX, C++, HTML 2000

Office suite: ms-office, internet applications, outlook express, & Basic

working on SAP

ACADEMIA

MBA (Specialization in Marketing) from All India Management Association,

New Delhi in the year 2002-2004

Graduated from Vinoba Bhave University Hazaribagh, Jharkhand

DCA (Advanced Diploma in Computer application) From NIIT

PERSONAL DOSSIER

Date of Birth : 3rd August,

1976

Marital status : Unmarried.

Language Known : Hindi, English

and Bengali

DECLARATION:

I, hereby declare that all above information is true and correct to the

best of my knowledge and belief.

DATE:

PLACE:

Abhijit Nandy

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