Executive Customer Care

VIPIN CHANDRA JOSHI

Address : RZg GALI NO *,Vijay Enclave Palam New Delhi.

E mail : **************@*****.***

Mob No : 801*******,921*******

Summary

To be an integral part of the organization where in my experience and education can be immediate

and effectively utilized in excellent oral, written and organizational communication.

WORK EXPERIENCE

Spanco Bpo Ltd. (Since January 2009)

Job Profile: TL

Job Responsibility

As a Customer Care Executive

Responsible to take inbound calls

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Responsible to tag the calls in software as per the nature of call (Q/R/C)

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As a SME

Responsible to Handle Team & Taking care of my Team.

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Performance data share with my team.

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Coaching Monitoring of my Team

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As a TL

• Responsible to Handle Team of 20 people.

• Sharing data performance of all KPI with my team.

• Coaching Monitoring of my Team

• Responsible to keep attrition and shrinkage under target.

• Sharing roster of my Team and implementing in same way.

• Also responsible for motivation and sharing growth data which keep motivation in my Team.

• Also able to bear work pressure.

EDUCATIONAL QUALIFICATIONS

Graduation From Kumaun University Nanital.

• Completed 12th From Uttarakhand board.

• Completed 10th from Uttarakhand board.

Achievements

After considering my performance i was promoted as an ‘SME’

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After considering my performance i was promoted as an ‘ATL’

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Also received an R&R for achieving all the KPI’s as an executive.

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Also recieved an R&R or best team management for aug 2011 as ATL .

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Hobies & Activities

Listening Music

Personal Details

Father's Name : Sh. Revadher joshi

Date of Birth : 20th Jul, 1989

Nationality : Indian

Martial Status : Unmarried

Sex : Male

Language Known : English & Hindi

VIPIN CHANDRA JOSHI

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