Support Project

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LUDOVIC KENMEGNE

Objective

Highly motivated Epic Care analyst, seeking an opportunity to utilize skills learned that will add immediate

value to any health IT project team and to achieve a higher level of professional growth.

Experience

Feb 2013-March 2013

Norton Healthcare

Louisville, KY

Epic Radiant Trainer

Facilitated courses for all Radiology/Cardiology workers : physicians, nurses, radiology

technologists and front-desk

Trained approximately 10 diagnostic imaging professionals

Created, updated and/or modified clinically relevant curricula and course materials for Epic Radiant

Performed end users proficiency assessments

Jan 2013-Feb2013

Reading Health System

Reading, PA

Epic Support Analyst

Assisted in the training, coaching and mentoring of team members

Advocated for users’ needs and coordinated support requests within IT department

Worked with end users to complete project request forms as needed

Met with department heads and/or super users on a routine basis to identify and prioritize their needs

Documented support processes, maintained status reporting and issue resolution

Assisted application analysts as needed to be sure that calls were answered and followed up

efficiently

July 2012- Sep 2012

CCRMC

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Ludovic Kenmegne

Martinez, CA

Epic Trainer/Go-live Support

Trained front desk on how to schedule a patient for a recurring appointment

Provided support for the front desk on how to schedule and register a new patient

Educated end users on how to cancel and reschedule appointments

Educated end users on how to check in patients who arrive for appointments

Provided training on how to merge two guarantors accounts

Educated end users on how to schedule advanced visits and panels

Trained front desk staff on how to manage and configure patient reports

Provided support in departments like cardiology and ophthalmology

Trained end users on implementing workflow and documentation

Apr 2012-June 2012

Providence Medical Group West Coast

Post Go-Live Support Consultant

Worked with family practices and small clinics on how to do orders

Offered Go-live support services for OpTime and Anesthesia

Implemented business modules that ensured each consultants’ engagement in open dialogue

Mentored, tutored and trained IT software implementation through online services

Managed services for each aspect of a customer’s professional needs

Updated and maintained website credentials

Sep 2011-Dec-2011

SRMC

Springfield, OH

Activation Support Specialist

Provided direct end user support services to physicians and nurses

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Ludovic Kenmegne

Trained physicians and nurses on Epic Inpatient module

Provided floor support throughout three phases of Go-live

Supported ASAP in the emergency department

Facilitated learning through one on one teaching and troubleshooting

Aug 2011-Sep 2011

Catholic Health Partners

Youngstown, OH

Epic Ambulatory Consultant

Participated in testing Epic Ambulatory

Provided elbow to elbow support as well as Go-live support

Built Smartsets, SmartText, Smartlists, SmartPhrases and Preference Lists

Responsible for building InBasket pools and classes

Trained front desk staff on how to view provider schedules

Instructed users on how to write progress notes in Notewriter using smartblocks

Modified existing system functionality based on requests

Performed build maintenance

Planned and provided training sessions for clinical and non-clinical users

Sep 2010-Feb 2011

University of Pennsylvania

Philadelphia, PA

Epic Systems Analyst

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Ludovic Kenmegne

Documented support processes, maintained status reporting and issue resolution

Provided support services, including software support, coordination of programming requests,

system upgrade coordination, and on-call coverage.

Worked with end users to complete Project request forms as needed.

Coordinated programming and project requests with the appropriate IT teams.

Performed "rounds" with departments to maintain an interface with the individuals and to focus on

relationship building with the department

Responded to calls within designated times according to priority to insure that issues were

addressed and documented

Met independently and proactively with department heads and/or super-users on a routine basis to

identify and prioritize their needs

Provided technology consulting and customer support services to service lines, departments,

individuals, and co-workers

Education

2002-2006

University of Dschang

Dschang, Cameroon

Bachelor of Science in Business Administration

References

References are available on request.

Contact this candidate