Customer Service Manager

Location:

Posted:

April 24, 2013

**********@*****.***

Jose I. Moreno

Objective

Seeking a position that will benefit from my customer

service experience, my positive attitude and my knowledge

of computers.

Computer Skills

. Knowledge of XP, some Windows 7

. Knowledge of Server 2003

. Knowledge of Microsoft Office 2003

. Good communication Skills (Verbal & Typing)

. Basic Routing & Switch Configuration

. Understanding of Network troubleshooting "TCP/IP"

. Connecting to a file Server/ Printer

. Knowledge of ISS (ftp HTTP Internet Printing)

. Knowledge of PC Hardware

. Experience in cat5 Connections (Cabling)

Work History

2004-Present Walgreens Houston, TX

Assistant Manager

. Provide Excellent Customer Service.

. Cash Handling

. Manage employees to accomplish tasks thru out the day.

. Assist with Store inventory.

. Location Maintenance

Community Service

2009-Present Shrine's Hospital for Children Houston,

Volunteer

. Assisted with special needs children

. Helped with Fundraisers for Donations to help with Research

Education

2005-Present Houston Community College Houston, TX

. Working on Associate Degree in Science

. Transferring to the University of Houston to further my

education and majoring in Computer Science

2008-2009 Everest Institute Houston, TX

. Diploma, NSS (Network System Support)

. Knowledge of A+, Network+ & CCNA Certifications