Project Manager Customer Service
Resume:
SHARON BRUMLEY
Austin, Texas 78723
************@*****.*** [pic]
PROPERTY AND FACILITY MANAGER
Accomplished Property/Facility Manager in all aspects of real estate
operations, communication, and negotiations. Leadership includes real
estate operations, financials, construction, tenant/owner management and
customer/vendor relations and negotiations. Strong mediation and
negotiation skills; cross cultural management; Expertise in creating
superior tenant/vendor relationships, operating processes, protocols, lead
by example to support rapid growth in acquisitions and staff retention.
Analytical expertise with sharp problem solving. Some areas of expertise
include:
. Property Management and leasing portfolio in excess of 10.5M sq.
ft./Maintain Property Inventory
. Preparation and Management of Budgets/Financial reports/Leases
. Project, Construction, Vendor Management
. Lease/Sales Contractual Negotiations
. Contractor/Vendor/Lessor Negotiations
. Tenant and Emergency POC
. Facilities and Equipment supervision and testing
. Development of Long-Range Business Planning
. Development of Legal Contracts
. Keen Eye for Detail
. Licensed Real Estate Sales Agent
. Exceptional Written, Oral and People Skills
. Management and development of Crisis Management Procedures
. Team Player/Leader/Trainer/Mentor
. Acknowledged Turn-Around Specialist
EDUCATION
Bachelor of Art in Organizational Communication St. Edwards
University
Summa Cum Laude with Honors Austin, Texas
PMP Certification Estimated for August 2013 Austin,
Texas
COMPUTER SKILLS
MS Word ? MS Excel ? Yardi ? MS Outlook ? PowerPoint ? Blackboard ?
GroupWise
[pic]
PROFESSIONAL EXPERIENCE
T. Stacy & Associates 2012-
2013
Property/Project Manager - Property and Project Manager with a primary goal
of client satisfaction
and project oversight to Austin commercial facilities of over 300,000 sq.
ft.
. Developed industrial budgets and financial reporting and budgets
. Oversaw lease, tenant and all vendor/contractor negotiations including
customized tenant improvements
. Recruited, hired, assessed and evaluated individual team and vendor
performance
. Provided recommendations and advice to legal counsel and executive
staff regarding performance levels of staff, contractors and vendors
in relation to procedural policies
. Meet with existing tenants to negotiate renewal lease package
. Project Manager of construction and all tenant improvements
SHARON BRUMLEY - Page Two
[pic]
Office of the Texas Attorney General
2008-2012
Property Manager III and Lease Officer
One of two individuals' state-wide directing project, facilities,
operational and emergency management for the State of Texas Attorney
General's Office
. Direct leasing, customer service and management of approximately 1.5M
sq. ft. of statewide project operations for the Office of Attorney
General.
. Direct and manage all operations regarding leasing, construction,
lessor/staff negotiations, contractor and vendor bidding, and site
management satisfaction
. Design specific facility plans by adhering to needs and desires of
site staff along with State of Texas and Federal policies and
procedures
. Interface and communicate directly with lessors, contractors, vendors,
staff, and executive management and staff defining projects
. Submit and approve RFP's, award bidding of projects and submit
Purchase Requests
. Track all expenses and financial accountability including payments and
overviews to team
. Track all expenses and financial accountability including payments and
overviews to team
. Directs all planning and development meetings including status of
schedule with team
CB Richard Ellis for Convergys (AUSTIN)
2005-2008
Facilities Manager
Fortune 500 global leader in consulting services and software support.
Oversaw commercial office space and daily operations, including vendor
contracts, space planning, site management, analysis, evaluation through
testing of equipment, personnel of 200 and approximately 75 vendors for
Round Rock location.
. Develop and manage budgets in excess of $800K including financial
presentations and forecasts
. Facilitate and expand internal and external relationships of client
(State of Texas), site employees and all vendors in accordance with
company policies and procedures
. Managed cost-savings of over $650k through implement negotiations,
mediate, award and close vendor contracts
. Structure employee policies and procedures, office procedures, spatial
planning/expansions, construction and special analysis in relation to
needs
. Reviewed, analyzed and awarded national contacts to ensure all
specifications were met
. Direct and implement policies and procedures for Emergency Safety
Regulation Team.
. Orchestrated and developed crisis management program
Roger Beasley Mazda Auto Group - Austin, Texas
2003 - 2005
Largest and most prominent Mazda dealership in the United States
Customer Relations Director
. Developed corporate relationships with employees, customers and
outside vendors. Planned and maintained, vision, policies and
procedures, operations management, human resources, market analysis
and positioning
. Implemented departmental communication to assure concise understanding
of processes Achieved raising national CSI ratings from 68.9% to
overall 97.8% for two years
SHARON BRUMLEY - Page Three
[pic]
. Directed system-wide customer driven strategy, increasing customer
satisfaction by offering exemplary rapport with solutions
. Provided classroom training and development for group and individual
employees, emphasizing importance of company mission/vision through
customer relations, professional ethics, company and self-motivated
marketing
. Effectively created all verbal and written communication between
executive staff, customers, legal and state entities. Trained employee
base conducting performance reviews. Facilitated mediated disputes
through articulate and effective communications resulting in retention
of staffing and clients
Jones Lang LaSalle, Inc.
2001 to 2002
General Manager (Property Manager) - Austin
Jones Lang LaSalle Inc. operates as a real estate services and money
management company, providing integrated real estate services and
solutions to real estate owners, occupiers, and investors.
Developed and managed portfolio budgets in excess of $500k
. Developed and managed all vendor contracts, inclusive of vendors,
projects and provided reduction of operating costs in multiple
locations.
. Managed all contractual negotiations with clients resulting in 99%
Customer Service Index ratings.
. Implemented energy-management projects that reduced operating costs in
multiple locations.
. Secured customer/client relations through communications and contract
negotiations
. Communicated and directed all construction projects with client and
vendor to completion
Kaufman & Broad, Inc. 1996 to
2001
Division Administrator/Design Director
A Fortune 500 company, KB Homes is widely recognized as one of the leading
publicly traded homebuilders in the United States and Europe.
. Managed CSI growth from 54% to 98% in 3-month period.
. Designed and developed legal contracts, business plans and management
and operations of corporate division and design sales center for over
200 employees.
. Developed "out of the box" strategies that led to exposure and a 45%
profit in a six-month period. Spearheaded and implemented new
marketing strategies and branding campaigns increasing consumer
interest and awareness. Increased design sales by 300% over a 3-year
period.
. Directed HR department, including interviewing, corporate testing,
hiring all executive and administrative staff
. Managed and advised on all payroll, long/short term disability, FMLA,
ADA and other federal and state-wide policies and procedures
PROFESSIONAL MEMEBERSHIPS
Building Owners Management Association (BOMA)
Institute of Real Estate Management (IREM)
Contact this candidate