Robert (Bob) V. Hearn
Novi, MI 48375
*******@***.***
career profile
Senior Manager of Information Technology with over 15 years operations
leadership, vendor management, system deployment and change control
management. Currently operations/sustain lead for multiple critical
applications, payroll, timekeeping, work orders and expense reporting systems,
for General Motors. Able to prioritize and complete multiple deadlines,
anticipate and mitigate the impact of issues that jeopardize deadlines,
budgets and users. Seeking to utilize my experience to take that next step in
my career with General Motors, a respected organization that rewards hard work
with a proven track record of success.
areas of strength and expertise
ITIL Foundation Sarbanes-Oxley Vendor Management
Certification Strategic Planning & Analysis Forecasting and
Team Management & Microsoft: Word and Excel, MS Budget
Effectiveness Project Relationship Building
Professional Experience
General Motors Corporation (World Headquarters) Detroit, MI
1998 - Present
Global Business Services Operations/Sustain Lead Information Technology
Payroll, Timekeeping, Work Orders (GMTOPS), Expense Reporting, and several
minor applications. Global Change Advisor Board Manager for Human Resource
Applications, PeopleSoft HR, MetLife - Health Systems, Fidelity - Benefits,
GM's Portal and 40 plus global systems
Key Accomplishments:
. Migrated printing of payroll from 70 plant location to Troy Output
Center -Annual Savings of $2,000,000
. Collapsed Hourly Payroll processing to one night processing - Annual
Savings of $500,000
. Sarbanes-Oxley and Technical Security Standards (TSS) yearly
compliance
. GM Chairman Award, Chief Information Officer Award, Process
Information Officers Awards
GMAC, Detroit MI/Salisbury MD
1976-1998
Release Manager
Part-time employee - called delinquent customers. As full time; Field
Representative contacting customer in person for payment or recovery of
vehicle and Dealer Chattel Mortgage Audits and promoted GMAC products.
Key Accomplishments:
. Promoted and rotated through multiple job assignments - Sales
Representative, Special Collection, Credit Manager, Purchasing Manager
and Accounting Manager at the local GMAC branch.
. 1994 transferred to Detroit as an IT Release Manager to implement
GMAC's Consolidated Accounting and Reporting Systems (CARS).
. Major achievement integration of credit and accounting functions -
CARS project on time, within budget and highly functional.
Education and Training
Master's Degree, Information Management, Walsh College, Troy MI
Bachelor of Arts, Business Administration, Salisbury University, Salisbury,
MD
Interests and activities
Past President Novi Youth Baseball League, Past Vice President of Lions
Club, Golf and Racquetball