Customer Service Manager

Stacey M. Miller

***** ********* *****, **** *

Houston, TX 77058

Mobile: 832-***-****

Email: ******.******.*@*****.***

OBJECTIVE To obtain a fulltime position with an established

company in the Houston area.

QUALIFICATIONS Over 15 years of professional customer service

skills.

Over 10 years of professional experience in

guarding and security work.

Developed reputation for quality work and received

numerous referrals.

Proficient in operating security systems including

CCTVs, two-way radios, two-way / convex wall

mirrors

WORK EXPERIENCE

Detroit Board of Education 8/2002 - 7/2010

Detroit, Michigan US

Public Safety Officer

.Responsible for providing security services for

Detroit Public Schools students and visitors,

protecting entity buildings, ensuring the safety

and security of all visitors and property.

.Active in patrolling the parking lots and external

ground, keeping logs of all security incidents.

.Interface with the Police and Fire Departments and

respond to all emergency situations as needed or

directed by policy.

.Answer radio pages and calls in a prompt manner

and prioritize calls based on importance.

.Maintain the safety and security of students,

visitors and staff.

.Perform identification checks

Scotty's Foods 6/1998

- 5/2002

Detroit, Michigan US

Administrative Assistant

.Coordinate and perform a range of staff as well as

operational support activities for the unit; serve

as a liaison with other departments and operating

units in the resolution of day-to-day

administrative and operational problems.

.Provide administrative/secretarial support for the

department/division such as answering telephones,

assisting visitors, and resolving and referring a

range of administrative problems and inquiries.

.Operate personal computer to compose and edit

correspondence and memoranda from dictation, verbal

direction, and from knowledge of established

department/division policies; prepare, transcribe,

compose, type, edit, and distribute agendas and

minutes of meetings.

.Schedule and coordinate meetings, interviews,

appointments, events and other similar activities

for supervisors, which coordinating travel as well

as lodging arrangements.

.Establish, maintain, and update files, databases,

records, and other documents; develop and maintain

data, and perform routine analyses and calculations

in the processing of data for recurring internal

reports.

.Sort, review, screen and distribute incoming and

outgoing mail; prepare, compose and ensure timely

responses to a variety of routine written

inquiries.

Printing, maintenance, and other services.

.Train and lead student employees and lower graded

staff, as and when required.

Shoe Fair 2/1996

- 5/1998

Detroit, Michigan US

Salesman

.Assisted in staff selection and training.

.Assisted the store manager and develop and manages

the store operations to increase the sales.

.Ensure the loss prevention measures are taken

properly.

.Ensure the housekeeping and high class of customer

services in all the areas.

.Maintain good relationship with the regular and

permanent customers.

Newton 3/1992

- 1/1996

Detroit, Michigan US

Security Officer

.Examine gates, doors and windows to determine the

security.

.Prepare reports and routine.

.Daily patrolling on foot or on vehicle to assure

the security of assigned area.

.Provided escort services to visitors and

customers.

.Keep an eye and report irregularities like leaking

water pipes, security doors left unlocked, presence

of unauthorized persons etc.

.Performed routine checks of street lights and

emergency call boxes to ensure proper functioning.

.Inform and warned violators of rule infractions

like smoking, loitering, carrying forbidden things.

.Provided lockout services and information

including public assistance.

EDUCATION

Special Training: Report Writing, Risk Analysis,

First Aid, CPR, Fire Protection, Arrest Procedures,

Crime Prevention, CCTV Surveillance, Public

Relations, Crisis Intervention,

Franklin Adult Education

Detroit, Michigan US

High School Diploma

REFERENCES

Bianca Brooks Detroit Public PSO

Schools

Phone Number: 313-***-****

Reference Type: Professional

Sandra Jackson Scotty's Foods Manager

Phone Number: 313-***-****

Reference Type: Professional

ADDITIONAL Public Safety Officer of the Year, Merit Award

INFORMATION

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