Customer Service Assistant

Nicole Munson

Mobile: 586-***-**** ***** Brockton Court

Home: 586-***-**** Macomb, MI 48044, United States

********@*****.***

Objective

Looking to obtain a procurement position for an automotive company. I wish to utilize my skills of account

management and customer service to build relationships and business. Dynamic and highly commited professional

with a variety of experience in an office setting. Enjoy interacting and sharing ideas with team members and

colleagues. Easily cross trained, and willing to work hard to grow as a corporate individual.

Summary of Qualifications

• Able to resolve payment discrepancies and past dues in timely manner.

• Capable of general accounting and use of office equipment. Including shipping packages UPS/Fed Ex (domestic

or international)

• Keeping cost control down inside of office and with customer accounts. Avoiding air shipments that would result

in expense of Coporate.

Accomplishments

• Received 100% of goals and objectives from Supervisor

• Updated and tracked customer inventory daily/weekly for over 100 accounts

• Effectively handled and maintained an account base of over 100 accounts.

• Received 100% satisfaction quarterly from customer scorecards.

Experience

October 2007 to February 2013 Mabuchi Motor America Corp., Troy, MI

Sales Assistant/ Material Coordinator

• Sales assistant to the Automotive Big 3, and a lot of their tier one suppliers. I set up and maintained a

good rapport with our customer follow-up personnel, coordinated delivery for premium transportation on a

timely basis, performed analysis of release/shipping history to resolve discrepancies between the company and

customer records. Used a timely response at first contact with the customer for on-time delivery, quality and

application changes; followed up with purchasing on potential shortages.

• I reported to department manager, and worked with Engineers to resolve issues. Also, communicated

significant changes in requirements to production control and/or purchasing.

• Analyzed shipping samples, aging inventory and AR reports.

• Developed knowledge of Expeditors International website, International Security filings, and procedures

to ship internationally.

• Controlled customer accounts located in U.S. (& Puerto Rico), Canada, Mexico, Brazil, and Argentina.

• Daily, I exercised skills using Microsoft Outlook, Word, Excel, and AS/400 compass system.

July 2003 to March 2005 Harris Teeter, Charlotte, NC

Customer Service/ Office Assistant

• Responsible for handling incoming calls for a large department store including locating/paging

employees.

• Conducted all customer complaints in a professional manner and able to issue adjustments and

exchanges on receipts.

• Managed the front end of store and employees with one Supervisor.

• Besides the customer service desk, I took interest in cross training to different departments, such as

accounting, grocery, floral, wine department, and produce.

• I recieved ceritifcates of excellance twice for working at multiple stores on short notice for 3rd shift. I

also set up in store displays for holiday and sporting events.

May 2001 to June 2003 Texaco Ovonic Hydrogen Systems, Rochester Hills, MI

Administrative Assistant/ Receptionist

• Administered all incoming phone calls, greeting guests and customers.

• Ordering food and preparing set-up and clean up of conferance and boardrooms.

• Preparation of presentations including Powerpoint.

• Making copies for distribution to all employees, receiving and sorting mail. Ordered office supplies and

machine equipment.

• Updated calander appointments for Executives.

Education

May 2007 Davenport University, Saginaw, MI

Diploma, Medical Coding

May 2012 American Heart Association, Sterling Heights, MI

Certificate, CPR, AED, First Aid

Award: TC ID# MI1615

June 2002 Dakota High School, Macomb, MI

H.S.

Enter any specific classes, seminars, awards, honors, campus involvement and relevant activities.

Personal Interests

I enjoy reading all types of books, cooking different variety of foods, spending time with my family, photography,

scrapbooking, gym exercise including Zumba, swimming, bowling league, karaoke in a duo, do it yourself projects,

interior design, writing short stories, couponing and movies based on a true story.

Contact this candidate