Customer Service Technical Support
Resume:
Francisco Melo
Northridge, California, 91325
abs0gw@r.postjobfree.com
.
Technology Summary
• Operation Systems: Windows 7/ Vista/ XP Windows Server 2003 and 2008
• Microsoft Office: Word, Excel, Access, Power Point.
• Languages: SQL Server, Visual Basic, Visual Studio, Java, HTML, ASP, C++
• Routers: D-Link and Linksys.
• Support: Hardware and Software's technical support
• Software's: Remote access using TeamViewer
• Business Applications: firewall, anti-virus
• Customer Service: Call center environment
• Bi-lingual- English/Spanish
Education
B.S- Business Information Systems, graduated on May 2012
California State University, Northridge
GPA: 3.0
Experience
New Directions Inc., Brentwood, CA 2012-Dic 2012
Helpdesk Specialist
• Support users in Windows Server 2003
• Experience with PC desktop and laptop configuration and repair
• Install and upgrade Windows and Business applications and maintain network connection
• Troubleshoot, diagnose, and resolve the technical problems either remotely, or at the user’s desk.
• Used computerized systems for tracking information gathering and troubleshooting.
• Proficiency supporting software applications including computer utility programs, desktop
management, anti-virus and other desktop maintenance/troubleshooting software.
• Maintain backups applications and support SonicWall firewall
• Gather and prioritizes Information Technology (IT) and communications service issues. Resolves
or escalates problems to management as needed.
Compile and maintains records of each workstation's configuration .
•
GAC Insurance Agency, Reseda, CA 2009-2012
IT Technician/Technical Support
• Provide troubleshooting support assistance for stand-alone workstations, including hardware
refresh, security application patching and virus protection
• Install and upgrade Windows and Business applications and maintain network connection
• Troubleshoot, diagnose, and resolve the technical problems either remotely, or at the user’s desk.
• Maintain Antivirus & backups applications; maintain computer systems up to date.
• Used computerized systems for tracking information gathering and troubleshooting.
• Develop of the company's’ of products and services
Anthem Blue Cross, Woodland Hills, CA
2008
Customer Service/Call Center
• Respond to and resolved customers' problems in a high volume call center.
• Provide helpful information to customer as needed.
• Developed of the products and services.
• Developed and maintain positive customer relations and interfaced with various internal
departments and doctors’ offices.
Bank of America, Glendale, CA
2007-2008
Customer Service/Call Center
• Handle day-to-day customer problems and issues for assigned accounts.
• Demonstrated good problem solving skills, ability to handle multiple tasks, and willingness to work
through issues.
• Developed and maintain positive customer relations and interfaced with various internal
departments.
• Developed of the products and services of the company.
• Sales experience with credit cards.
• Accomplished detailed instructions under pressure.
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