Catering, Sales, Event Planning, Conference Services, Marketing
Resume:
CAROLINE M. SANTILLI
San Diego, CA
*******@***.***
Education:
PROVIDENCE COLLEGE, Providence, RI
Bachelor of Science, May 2007
Major: MARKETING Concentration: MANAGEMENT
Skills:
Proficient in Microsoft Word, Excel, and Publisher, Springer Miller Systems, Opera, Envision, Reserve, Abacus
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Strong background in customer service and hospitality
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Ability to accomplish tasks in fast-pace environment by multi-tasking and prioritizing
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Quick learner and adaptable to change
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Detail-oriented
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Strong communication skills, both written and verbal
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Employment:
Catering Sales Coordinator, LA JOLLA BEACH & TENNIS CLUB July 2010 – Current
• Responsible for selling and executing catered events (including social, corporate, and conference services)
• Coordinates special events from start to finish with client, handling details of food and beverage, room setup, audio
visual, entertainment, and contracting outside vendors
• Schedules site tours with prospective clients to showcase the property, sell catered events, and cross-sell
guestrooms
• Works closely with chef and banquet supervisor to plan and carry through details of event
• Creates and updates banquet event orders and communicates needs and changes to other departments
• Acts as on-site contact during events and liaison between client and banquet staff
• Performs administrative tasks, including billing, purchase orders, generating weekly and monthly reports
• Provides monthly and quarterly forecasts to Director of Catering
Sales Administrative Assistant, ANDAZ SAN DIEGO (Formerly Ivy Hotel) March 2010 – July 2010
• Assisted Sales & Marketing team and General Manager with daily administrative duties
• Processed leads, generated contracts, created client files
• Coordinated reservations and amenities for VIP guests
• Worked with accounting to set up direct billing for clients, payment for third parties, and invoicing
Reservation Sales Agent, IVY HOTEL, San Diego, CA September 2008 – March 2010
• Generated room sales by communicating benefits of hotel to potential guests and selling guest rooms
• Met and exceeded room revenue goals and quality performance evaluations
• Provided guests with quality experience while keeping composure in fast-pace hospitality environment
• Trained new associates
Account Manager/Sales, STAPLES, INC., Framingham, MA July 2007-Aug 2008
• Established and maintained business relationships with new and existing clients
• Communicated daily with customers to create sales opportunities and ensure satisfaction
• Promoted new products and executed marketing plans
• Met or exceeded daily production requirements and monthly sales goals
Athletics:
Providence College Women’s Division I Softball Team 2004- 2007
• Contributed to goal-oriented team with strong work ethic
• Devoted 30+ hours per week for practice, games, and meeting
• Awarded Big East Conference Academic All-Star, 2006-2007
* References available upon request
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