Customer Service Administrative Assistant

Pilar M. Cuen

**** ****** ******

San Diego, CA. 92154

619-***-****

*********@*****.***

Professional Experience

Internet Research Library Assistant

Bilingual (Fluent in Spanish) Customer Service

Prior Top-Secret Security Clearance (2006-2011) Data Entry

Work Experience

Indus Technology, Inc. 02/10 – 02/11

Administrative Assistant

Reviewed, edited and sent naval messages using a high security terminal. Destroyed classified/secret

documents upon approval of security officer. Catalogued and classified materials into technical library.

Delivered and picked-up classified, secret and top-secret materials to navy bases. Issued courier cards and

clearances. Scheduled and coordinated meetings. Ordered and organized office supplies.

Transportation Security Administration 02/09 – 09/09

Security Officer

Tested baggage for any explosive materials, using equipment such as X-ray and explosive detection

machines and chemical swab systems. Challenged suspicious people requesting their badges and asking

what their business is in a particular area. Followed those who breach security until police arrive to

apprehend them. Monitored passenger flow through screening checkpoints to ensure order and efficiency.

Explained TSA’s policies to San Diego International Airport Patrons.

Leaf & Cole, LLC 02/06 – 04-09

Tax Processor

Interviewed clients to obtain information. Reviewed financial reports to determine forms needed to prepare

tax returns. Consulted tax law handbooks to determine procedures for preparation of a typical return.

Checked data input and verified information prepared by others to detect errors. Processed corporations and

individuals tax returns. Scanned documents and saved data in client’s personal files. Reviewed, corrected and

transmitted tax returns to Internal Revenue Service.

San Diego Public Library 11/96 - 08/04

Library Assistant

Greeted patrons and explained library policies and rules. Issued library cards. Coordinated and scheduled

meetings in our conference rooms. Interacted with diverse communities of the San Diego Public Library’s

branches. Researched information requested by patrons by using library resources. Supervised staff in the

absence of branch manager. Assisted patrons with use of Internet terminals. Generated statistics reports.

Handled money transactions as well as prepared deposits. Processed library materials. Provided a

professional and courteous customer service to our patrons.

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