Training Quality Control

John L. Rupp

Home: 317-***-**** Cell: 317-***-****

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Professional Profile

Contract Documentation - Training Professional

Technical Writer Instructional Business Analyst

Designer/Trainer

Policies and procedures Training course development Business process analysis

(SOPs)

IT System validation Training course delivery Process and system logic

documentation flows

User guides and manuals Job aids and user references Project management

Healthcare documentation Training plans and System test plans and test

curriculums scripts

Banking and mortgage Task and need analysis Business presentations and

documentation workshops

Overview of Experience

Experience includes working in FDA, FNMA/FHLMC, FAA, and state and federal

government regulated environments

Biotech pharmaceutical Enterprise asset management Mortgage originations and

servicing

Banking and financial Facilities and utility Quality control

services systems

Change control and revision IT systems/applications Research and development

Clinical trials Manufacturing systems Health Care Professionals

(HCPs)

Professional Achievements

Contract Technical Writer/Instructional Designer/Trainer

9/2001 - Date

Completed Projects

Aurora Bank FSA Health & Hospital inVentiv Clinical Solutions

Corporation

Eli Lilly & Company (9) Indianapolis Airport Targanta Pharmaceuticals

Authority

. Developed documentation for a wide-range of systems and applications,

including policies, procedures, user manuals, reference guides, process

flow diagrams, and systems validation documents

. Created and administered multiple Microsoft SharePoint team

collaboration and documentation sites

. Supported multiple business units training programs including developing

certification programs and analyzing and prioritizing individual and

team training requirements

. Responsible for developing and delivering multiple procedure and policy

based training courses

. Worked with management, technical, and staff to identify, research, and

develop HCP documentation and training requirements and solutions

. Analyzed business process and technical systems to identify

documentation requirements and develop documentation including design

documents, policies and procedures, training, and user documentation

. Wrote system application test scripts and test plan and managed testing

process including validating results and documenting system revisions

and updated requirements

Freelance Technical Writer/Instructional Designer

9/1999 - 9/2001

. Analyzed existing business processes and system to develop enhanced

policies, procedures, and related documentation including requirements

documents and user manuals and administrative tools

. Created and delivered training and documentation for turnkey computer

systems, application software, and automated systems and equipment

. Wrote technical documents for new product requirements, user

applications, training manuals, validation documents, and system

requirements documentation

. Developed and delivered a wide-range of systems, application, and

business skills training including new hire orientation packages

. Developed user manuals, job aids, training materials, and related

documentation for financial services and mortgage systems and

applications

Education

BA, California State University, Fullerton

Graduate, New York Institute of Finance

Numerous technical writing, documentation, and training development

workshops and seminars

Reference and Work Samples

Excellent personal and professional references and work samples available

upon request

Contact this candidate