High School Training

Amanda Lipscomb

*** ******* ****

Holmdel, New Jersey 07733

H: 732-***-****

C: 732-***-****

Email: *****.********@*****.***

WORK HISTORY

Neptune Rehabilitation and Care Center; Neptune, NJ ~12/11 04/12

Activities Assistant;

Transporting resident's to desired location. Participating & Leading

residents in activities. Assist residents in dining room during meal time.

Notify appropriate departments of residents needs.

Receptionist duties; answer multi-phone lines, transferring calls to

appropriate location, maintaining & assisting visitors and/or family

members. Organizing files, prepare packets for an admission or re-admit.

The Rosewood Caterers; Edison, NJ 08837 ~8/11 to 10/11

Server; butler passing, serving tables and clearing.

Clearing rooms after events, and resets.

Eli's Hot Bagels and Gourmet Deli; Aberdeen, NJ 07747 ~8/11 to present

Open and close the store. Cashier, make product, serve and help guests.

Panera Bread Strang Corps; Middletown NJ 08/09-07/11

SHIFT SUPERVISOR;

Part of the management team as the Training Specialist, Making and

maintaining associate schedules from week to week. Perform initial

interviews with possible new hires. Creating and maintaining new associates

training schedule, following their growth as well as other associates to

ensure they know how to perform all of their duties properly and are

certified in their modules. Maintaining a living matrix that follows all

associates training in all modules and online courses. Associate file

audits, making sure all files are up to date and proper information is

provided.

Opened and closed the store, ensured all product was ready and properly

displayed, ensure things were properly shut down the night before in B.O.H.

(back of house) paperwork, pay bills, inventory, Sygma- placing orders for

the store to ensure we had the product we offer to guest. Monitor and

maintain safe and deposits for the bank. Occasionally, I worked in other

Panera Bread locations when assistance was needed.

Panera Certified Catering Specialist;

My duties consisted of receiving phone in as well as faxed in orders from

repeat as well as new customers. Finding the best deals and working with-in

budgets. When necessary, I was responsible for delivering orders to

locations, setting up and occasionally, actually working an event. I also

performed Marketing work for Panera, not only for the caf 's but for

catering as well.

ZONELEADER;

Consist of "Owning the Zone." Working seven modules by breaking them up

between two zones; Service Zone, where the guest are greeted, and where

they dine, and the Production Zone is where their orders are filled.

Certified in all seven modules at Panera;

Cashier: first associates to interact with guest, help with product

knowledge, take orders, fill bakery and Barista orders, cash handling, and

maintaining bakery display

Barista: making espresso drinks, smoothies and backing the cashiers by

helping fill their orders.

Dining Room: maintain cleanliness of dining room, talking with guests, pre-

bussing tables, washing dishes, maintaining B.O.H, including walk-ins

cleanliness, make certain that all product is labeled, and labeled

correctly to ensure freshness of product.

Sandwich /Salad Lines: knowing how to properly prepare items offered on the

caf 's menu. Maintaining cleanliness of the lines and freshness of the

products they contained.

Breakfast sandwiches: knowing how to properly make breakfast sandwiches

according to the caf 's schematics, as well as how to make them special for

guests.

Prep: prepping all protein and produce products for the salad and sandwich

line, fresh every day. Operating meat slicers and produce equipment.

Panera Bread

Breads of the World - Columbus Oh 06/08 to 08/09

Associate: started by learning to close the store at night. Cleaning and

ensuring all product is put away properly. Worked as cashier, helped

guests, explained menu and took orders, cash handling.

Certified Associate Trainer: worked with new associates and trained them on

the register and in the bakery. Also, I began learning how to fill out all

the paperwork required.

Kroger's Grocery Store- New Albany, Oh 02/2005 to 06/2005

Customer assistance, bagger, cashier

Academic Advising Center

Eastern Michigan University 07-08

Answered Phones, Made appointments, called to confirm appointments, Filed

paper work, work at the front desk

EDUCATION

Casa Roble Fundamental High School - Orangevale Ca. 2006 - Diploma

SPECIALIZED SKILLS

I have worked with Micros and IRIS computer systems.

I'm also familiar with Word/Excel etc.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate