Adela Vazquez

**** ******** ***., ******, *****, 78040, 956-***-****, abs04n@r.postjobfree.com

Objective

I want to work and maintain harmonious and effective working relationships with other employees and

respond to general public complaints, with the ability to project a positive and professional image. I know this

job will help me be more on a professional level by helping the community.

Personal Profile

I have academically achieved my certificates for small business management as well as banking and

finance. I’m looking forward to progress in life. I take initiative to resolve issues before they become a

problem. I am objectively, have a positive attitude, problem solver, self motivated, friendly and

courteous. Tolerate frustration well, look for solutions to problems and show understanding and interest

in customers' needs and concerns.

Skills

Excellent Planning and Organizational Skills

Strong Customer Relations Skills

Ability to read, write, and speak English and Spanish.

Computer Proficiency

Data Entry

Familiar with Microsoft’s Power Point, Excel, Word, Publisher, Spreadsheet, and Pacware software

Word Processing and Typing

Knowledge of printers, scanners, fax machines, copy machines, telephones, calculator

Filing

Education

Laredo Community College – Laredo, Texas

Pursuing Associate in Applied Science in Business Administration, January 2009 Present

J.W. Nixon High School – Laredo, Texas

High School Diploma, August 2004 May 2008

Experience

Professional Experience

Lone Star Steel, January 2013 March 2013

Receptionist

Greet incoming visitors and callers.

Direct visitors and callers to appropriate contacts.

Answer the telephone, take and relay messages and responds to phone inquiries.

Call customers in regards to pass due payments or to let them be aware of their orders.

Assist at counter answering questions and helping the public in researching information about the

materials or company.

Organize and maintain files of records and correspondence of both a routine and confidential nature.

Organize the receipts of the company.

Collect fees of purchases made.

Maintain the deposit booklet and receipts of deposits made.

JC Penny Salon, August 2012 –November 2012

Hairdresser

Greet customers at entrance

Provide exceptional customer service

Advertise your services and products

Answer telephones

Provide customers with any information, promotions, and appointments via telephone or face to face

Call customers to remind them ahead of time for any appointments they have scheduled

Entering formulas in spreadsheets, and entering data in to a customer relations database

File customers’ information in the computer system

Register new walk ins in the system

Set appointments for clients in the spreadsheet schedule book

Prepare daily cash for cash register

Perform related duties and fulfill responsibilities as required

Laredo Home Medical Equipment, February 2011 – November 2011

Customer Service Representative

Provide exceptional customer service

Greet customers and assist walk ins

Check customer’s information to ensure that accounts are active

Maintains customer records by updating account information

Recommends potential products or services to management by collecting customer information and

analyzing customer needs

Resolve customers’ complaints and concerns

Answer telephones

Assist with office duties

Scan and file customers’ profiles

Activities

Member of Los Palominos Mariachi, Laredo Community College, Laredo, Texas

Member of The Mirage Show Band, Laredo, Texas

Contact this candidate