Customer Service Technical Support

Theresa F. Hogan

[pic]

**** *. ******** **. ****/Cell: 414-***-****

Apt. 5

Franklin, WI. 53132

*******@*****.***

Objective: [pic]

Seeking a position that will allow me to use my knowledge and abilities in

general customer service & event planning.

Education: [pic]

Sheffield School Wedding & Event Planning 2010-Present, Vatterott College

2005-2006 Veterinary Technology Program, Metropolitan Community College

2002-2005 Graphic Art & Design & Business Management, Milwaukee Trade &

Technical High School Graduated June 10th,1999 with a Certificate in

Printing & Publishing

Recent Employment: [pic]

January 2nd, US Bank West Allis, WI:

2013-Present Personal Banker/Sales 24 Hour Call Center Take

inbound customer/branch banker calls. Assist with

account balances, stop payments, check orders and

online technical support as well as make referrals

December 1st,- December and take applications for new accounts.

14th 2013 Valvoline Instant Oil Change Sussex, WI :

Assistant Manager/Oil Change Tech

Opened and Closed the store, ran three oil change

bays and also performed various oil changes and

January-April 2011 other suggested manufacture maintenance on all

Aerotek Staffing vehicle types. Maintained a very clean and well

Hired on with FIS April kept store.

25th 2011-November Fidelity Information Services, Inc. (FIS formerly

20th, 2012 Metavante):

Senior Customer Service Representative (Call

Center Agent) Took inbound customer calls for

various financial institutions that are contracted

with FIS as customer service

May 11th, 2009 - support for there online bill pay, account

October 12th,2010 balances and stop payments, technical support and

research, HSA setup and support, online Leading

Center data entry and NYL/ AARP payment

specialist. Trained new hires on call center

tools, applications, and quality call coaches.

Focus Credit Union Menomonee Falls, WI. :

March 23rd, 2009 - May Member Service Representative II Opened the

4th, 2009 branch daily, maintained an organized working

environment and looked for extra work in my down

time.

Opened up new memberships for Indirect loan deals

from Harley Davidson and for new members. Posted

October 29th, Mail payments along with teller transactions and

2007-March 10th,2009 took care of the daily notices to members.

Returned member calls from the main voicemail box.

Trained new hires on cross sales, teller software,

and various office equipment.

Midas Waukesha, WI. : Customer Service

Representative

Admitted customer's vehicles in for service and

repair. Ordered parts from vendors and explained

service and warranty to customers. Made daily

follow up calls to past customers for quality

control records. On occasion gave customers a ride

to work or home while there vehicle was in for

service.

PyraMax Bank West Allis, WI.: Client Service

Representative Teller) Ran transactions: checking,

savings, and payments. Prepared business change

orders and looked at customers accounts to make

referrals to better assist them in there financial

future.

Ordered supplies for office.

Trained part-time tellers on product knowledge,

bank policy and procedures.

Went out into the West Allis community on business

calls to introduce the bank and products to

potential clients.

January 16th, 2006 Wells Fargo Bank Omaha, NE Waukesha, WI..:

-September 26, 2007 Customer Associate (Teller) Ran transactions:

checking, savings, and payments. Prepare business

change orders and looked at customers accounts to

make referrals to better assist them in there

financial goals.

Skills:

Art/Design Related Skills and Application Experience:

. Adobe Photoshop . Magellan Phone System

. AS400 . Metavante applications

General Skills and Experience:

. Typing Proficiency . 10-Key & Call Center experience

of 60+ WPM

. Interpersonal . General Technical Support

Communication

. All Microsoft Office . MS, Apple, & Unix Based Operating Systems

Applications

Contact this candidate