Customer Service Quality Control

Steven T. Joyner

*** ***** ****** ** ***********, NC 28115

704-***-**** *************@***.***

Laboratory Professional

Professional Profile

Nearly a decade Healthcare experience in the medical laboratory setting

operating various analyzers and performing quality control, troubleshooting

and team building.

. Self-motivated, conscientious professional with ability to maintain

focus on and accomplish goals with calm demeanor.

. Able to anticipate or identify needs, set aggressive yet realistic

goals then work systematically with accuracy, integrity, passion and

determination to exceed established standards.

. Individual with highly advanced interpersonal skills that foster

camaraderie, teamwork and trust.

. Strong belief in the potency of the team, but fully able to work

independently with efficiency.

. Able to develop a position to its maximum potential.

Related Experience

Medical Lab Tech

Greensboro Pathology Associates

2011- Present

Senior Tech and Key team member in the startup and implantation of a full

scale diagnostic clinical laboratory including Chemistry, Blood Bank,

Hematology, Serology, Micro Biology and Urinalysis departments.

Lab Supervisor 2004 - 2010

Novant Health

Supervise the daily operation of a clinical lab located in the largest

physician's office within the Novant, Southern Piedmont Region.

Laboratory provides support for a large, fast-paced physician's network

consisting of six to ten practitioners. Management and development of

staff of up to 4, including two Medical Laboratory Technicians, one non-

certified Technician and a Phlebotomist. Duties include, but are not

limited to: daily maintenance of lab. equipment, quality control and

assurance, patient care, customer service, process improvement, systems

development, time and attendance maintenance, supply requisitions,

conduction of employee performance reviews, leadership, development and

training. Daily maintenance and operation of lab equipment in the

Hematology, Chemistry, Urinalysis, Coagulation and Microbiology

departments.

Medical Lab Tech 2000 - 2004

Quest Diagnostics Inc.

Duties included the operation and maintenance of Hematology, Coagulation,

Chemistry, HA1c, Sedimentation analyzers. Performed set up and analysis

of Kidney and other stone formations in the metabolism department. The

equipment used includes; Hitachi chemistry analyzer, Coulter Hematology

analyzer and various coagulation analyzers.

Steven T. Joyner

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Educational Background

Bachelor of Arts - Business Management, Strayer University, Huntersville,

NC.

Medical Lab Technician Certification - US Naval School of Health Science,

San Diego, CA

Hospital Corpsman Certification - US Navy Hospital Corp School, Great

Lakes, IL

Electronics Technology Cert./Computer Repair - Star Technical Institute,

Cinnaminson, NJ

Military Affiliations

United States Naval Reserve 2000-

2007

Unites States Navy, Active Duty 1993-

2000

United States Army Reserve 1983-

1989

Professional Associations

ASCP ID # 25291435

Toastmasters, Chapter President

Boy Scouts of America, Member

Community Involvement

Generous donor of resources, time & talents to create opportunities and

improve the quality of life for the underprivileged and underserved.

Personal and Professional References

Available Upon Request

SJT

SJT

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