Customer Service Administrative Assistant

Kimberlie Grady

*******@*****.*** ***-***-****Cell 303-984-5503home

QUALIFICATIONS

Creative:

. Adobe Photoshop, Illustrator, In design

. Illustrated Pillow design, skateboard deck

. Collaborated with artists to curate Collaborative art project 2013

. Art shows

. Designed posters for local school I volunteered with

. Photography

. NASA painting in honor of space shuttle's last flight

. Currently working on a series of paintings for local children's

hospital

Customer Service

. Greeted and acknowledged incoming customers

. Answered six line phone

. Solved problems, handled complaints, and offered appropriate solutions

to customers

. Answered questions or guided customers to appropriate department

. Created reports using MS Word or Excel

. Operated cash register, processed credit card, cash, gift cards, and

checks

Administrative Assistant/ Scheduler

. Evaluated requests for service paperwork for eligibility

. Coordinated and assigned patient staff to patient homes

. Provided medical staff with Patient information via Email, Fax, or

Phone

. Verified hours worked against schedule, Evaluated pay sheets for

accuracy, and turned them into finance department

. Created progress reports for managers

. Supported 12 Physical Therapists and Nurses

. Evaluated crew time on duty per FAA Regulations

. Maintained records of time on duty for each crew member

. Coordinated Transportation for crews by booking flights, hotels, and

cars

Call Center

. Called clients from list provided by the company to ensure customer

satisfaction

. Served a liaison between departments to address immediate concerns

. Trained all new employees on policies and procedures of the job

. Logged surveys into computer system to evaluate and assess client

satisfaction

EMPLOYMENT HISTORY

CLAS Advising office CU Denver 2013

Michaels Craft store Lakewood CO 2012

American Truck Business Services Lakewood, CO 2006-2012

Visiting Nurses Association Denver, CO 2005

Eugene Rehabilitation Eugene, OR 2005

EMSA Tulsa Tulsa OK 2000-2003

EDUCATION/CERTIFICATIONS

University of Colorado Denver present Denver Co 2012

Jefferson County Workforce Center\

Professional Development: 30 hours Golden, CO 2012

Red Rocks Community College AA Lakewood Co 2009-2012

Tulsa Technology Center Paramedic Tulsa, OK 2002-2003

Spartan School of Aeronautics Pilot Jenks, OK 1998-2000

Lane Community College AAS Eugene, OR 1986-1989

AWARDS/COMMENDATIONS

University of Colorado Denver Reisher Family Honors scholarship

Red Rocks Community College PHI THETA KAPPA HONOR SOCIETY

2010-2012

Red Rocks Community College Graduate with honors 3.86GPA 2012

Contact this candidate