Customer Service Quality Assurance

DEREK TSAI

*** ******* *****, *** *****, CA ***** • **********@*****.*** • 650-***-****

EDUCATION

Bachelor of Arts, University of California, Irvine Sept. ‘11

Major: Business Economics

Specialization: International Issues and Economics

EXPERIENCE

Gyeongsangbuk-do Office of Education, Gimcheon, South Korea March ’12-March’13

Native Speaking English Teacher

• Coordinated and facilitated educational plans for the development of English language education.

• Conducted English seminars with Korean co-workers and students to further improve communication skills.

• Directed and engaged in cultural exchanges through extracurricular activities and presentations.

Harvey & Company, LLC, Newport Beach, CA Feb. ‘11- June ‘11

Merger & Acquisition Intern

• Assessed private company profiles and assisted with marketing correspondence and database verification.

• Conducted intensive industry research for potential recapitalizations and growth capital investments.

• Profiled and analyzed private companies worth $10 million-$250 million in revenue through Hoovers,

CapitalIQ, Manta, and LexisNexis.

Far East National Bank, Irvine, CA March ‘10- Aug. ‘10

Customer Service Representative

• Provided customer service in account transactions, including deposits, withdraws, and money wiring.

• Analyzed and recorded data inputs to verify that all previous transactions were precisely processed.

• Collaborated with three to four fellow employees to confirm that branch vault and individual cash drawers

were accurate.

Merrill Lynch, Newport Beach, CA April ‘09- Sept. ‘09

Financial Advisor Internship

• Verified and processed new account and compliance processing for branch Vice President Financial Advisor.

• Communicated with clients and organizations to further build an effective relationship with the company.

• Designed an Excel database that identified potential investors and clients for the division.

Quanta Computer, Inc., Fremont, CA June ‘08- Aug. ‘08

Quality Assurance (QA)

• Performed diagnostic functional tests to ensure computer quality standards are within specification.

• Obtained knowledge of computer testing process to ensure maximum productivity in computer software.

• Reported issues that arose during computer trial runs to their respective departments.

ACTIVITIES

Wall Street Training Feb. 5- Feb. 6 ‘11

• Developed personal knowledge of corporate finance, M&A deal structuring, and leverage buy-outs.

• Evaluated and analyzed 10K reports to determine potential stability and profitability value of corporations.

• Examined and interpreted financial and projection modeling and utilized valuation techniques.

Alpha Phi Omega, National Service Fraternity Oct. ‘08- Sept. ‘11

Alumnus

• Recruited over 400 members in 5 quarters via fundraisers, volunteer events, and organization flyers.

• Enhanced pledge curriculum by evaluating past term results to develop the members effectively.

• Interacted and supported various organizations in efficiently accomplishing their objectives.

• Contributed ideas at meetings that help further progress prospective projects.

SKILLS

Proficient in Microsoft Office applications, HTML, Metavante Insight, and Bridger Insight

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Languages: English, Chinese Mandarin, Korean (basic)

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