Manager Medical
Resume:
Farah Julien-Clarke
**** *. *** ******, ********, NY 11236 (C) 646-***-**** *********@***.***
EDUCATION
Master of Business Administration – (MBA) Healthcare Administration, St. Joseph’s College Brooklyn, NY, 2010
Bachelors in Science - (BS) Healthcare Administration, St Joseph’s College, Brooklyn, NY, 2004 Associate in Applied Science - (AAS) Nursing, Medgar Evers College, Brooklyn, NY, 2014 Infection Control and Barrier Precautions Certificate, VMD Health Care Training, NY, NY 2012
PROFESSIONAL EXPERIENCE
NEW YORK UNIVERSITY LANGONE MEDICAL CENTER Manager - Patient Access, Revenue Cycle Operations
New York, NY
1/11 – 9/12
● Managed and supervise the staff within the department.
● Implement and evaluate staff work methods, practices, procedures and developed recommendations for operational improvements.
● Developed matrix tools for Quality Assessment audits to monitor staff overall performance and progress within the department.
● Developed and implement time of service collection goals for the department.
● Prepared statistical reports and analysis for the Patient Access.
● Processed weekly payroll and time reports.
● Rotate as on-call manager for Patient Access Admitting and the Emergency Department.
BELLEVUE HOSPITAL CENTER Administrator on Duty – Per Diem
New York, NY
2/11 – 4/12
● Assumes the role of Senior Administrator during off hours, weekends and holidays.
● Supervise and coordinate non-nursing/clinical functions and work in collaboration with nursing supervisors.
● Act as liaison with Facilities Management and Development in resolving all physical plant problems.
● Ensure compliance with all admissions policies and procedures.
● Make prescribed rounds throughout hospital in order to identify and resolve issues pertaining to all patients.
● Coordinate the acquisition and delivery of emergency supplies to all patient units.
● Assumes operational responsibility for ancillary service departments including but not limited to: Admitting office Department of Radiology,
Laboratories, Central Sterile, Morgue and House Keeping.
● Provide hospital leadership with an off-service report regarding all issues identified during tour of duty.
● Activate the hospital's disaster plan during the off tours, weekends and holidays.
NEW YORK UNIVERSITY LANGONE MEDICAL CENTER New York, NY 9/09 – 1/11 Emergency Department Supervisor - Manager Patient Access, Revenue Cycle Operations
● Implemented and evaluated staff work methods, practices, procedures and developed recommendations for operational improvements.
● Developed matrix tools for Quality Assessment audits to monitor staff overall performance and progress within the department.
● Participated in studies on patient care standards, created analyses based on analytical findings and provide recommendations to ED leadership.
● Developed and implemented time of service collection goals for the department. Prepared statistical reports and analysis for the department
Emergency Department Supervisor - Patient Access, Revenue Cycle Operations New York, NY
● Implemented process to improve patient flow and HCAHPS scores for the ED.
● Performed registration and quality audits for staff.
● Train, evaluate and document staff performance and perform personnel counseling.
● Maintain employee records, prepare and distribute staff schedules, time cards and yearly attendance cards.
● Managed and ensure efficiency of staff’s daily workflow.
● Interviewed prospective employees and recommend staff for hiring and promotions.
NEW YORK UNIVERITY LANGONE MEDICAL CENTER New York, NY Transplant Financial Coordinator
6/06 – 9/09
6/05 - 6/06
● Served as the financial adviser on the transplant committee.
● Served as a resource for patients and their family members, assisted with inquires and concerns regarding finance and benefits.
● Facilitated resolutions for patients’ financial and billing issues.
● Maintained and monitored transplant candidates wait list tracking system.
● Obtained and verified transplant financial coverage and other medical benefits; acquired necessary referrals for transplant.
● Retrieved financial clearance from insurance carriers for direct admits/physician referrals, transfers and Emergency Room admissions.
MEMORIAL SLOAN KETTERING-CANCER CENTER New York, NY 8/01 – 5/05
Insurance Specialist - Physician Billing Department
● Managed and maintained patient’s work-file for billing reports.
● Investigated and resolved denials received from Medicare, Medicaid and third party insurance carriers.
● Effectively traced and pursued payments from third party carriers.
● Reviewed and analyzed patient accounts, adjusted payments on patient accounts, and ensured that all cash received was posted and reconciled.
● Edited and managed claims through IDX billing system.
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