Customer Service High School

PERSONAL OBJECTIVE

Committed to providing exceptional, trusted customer service in a pleasant

atmosphere as loyal and dedicated employee.

EXPERIENCE

Texas Department of Corrections - Huntsville, TX

Corrections Officer, August 2011 - present

. Maintain order and discipline within all housing units

. Supervise, escort and transport inmates to medical facilities and

different prison units

. Coordinate, monitor and document daily activities of inmates (e.g.

feeding, recreation, showers, judgment calls on the well being of

inmates, etc.)

. Enforce state policy, procedures, rules and regulations

. Ensure accountability of inmates and make sure they are given the

medical attention when necessary

. Perform strip searches and bring inmates to recreational activities

. Provide security by patrolling and doing thirty-minute security checks

and ensuring the safety of inmates is maintained.

. Conduct both scheduled and random searches of inmates and daily cell

searches looking for weapons or contraband not allowed in the facility

to maintain safe and secure environments

. Assist fellow officers and perform other duties as necessary

United States Marine Corps - Fort Leonard Wood, MO

Administration Clerk, August 2007 -August 2011

. Supervised Marines in the outbound section team

. Trained and instructed Marines on their duties in the unit and served

as a mentor to lower ranks

. Worked monthly no pay due rosters to ensure reservist were paid

. Scheduled, coordinated and booked travel arrangements for outgoing

Marines

. Prepared orders, 11060s, and other necessary documents for Marines

going to new duty stations

. Maintained database of orders and files three years prior

. Ensured Marines received correct pay and entitlements

. Discharged Marines from active to reserve statues

. Kept unit inspection ready for inspection general, Marine Corps

administration and analysis team

. Assisted with some presentations, training workshops, and meeting

facilitations

. Constructed dd214 paperwork to discharge Marines from Marine Corps

City of Bryan -Bryan, TX

Field Maintenance, November 2005 -August 2007

. Obtained CDL driver license class B

. Obtained basic water license class A

. Performed twenty-four hour standby maintenance once a month

. Repaired water main and service lines

. Performed maintenance on water meters

. Set clean-outs to sewer service lines

. Performed repairs on sewer main and service lines

. Ensured proper communication by interacting with community when

turning water off to do repairs

. Unstopped both sewer main and service lines

QUALIFICATIONS/SKILLS SUMMARY

Capable of performing proficiently in fast-paced, stressful environments

demanding strong organizational, communication and inter/intrapersonal

skills. Trustworthy, ethical and committed to quality service exceeding

expectations. Confident and professional with employees and clients of all

levels. Detail-oriented, able to multitask efficiently, and quick to learn

new procedures and tasks required. Willing and able to relocate for

position.

EDUCATION

Bryan High School, Bryan, TX

August 2001 - May 2005

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