Manager Customer Service

KUMAIL ALI

**** *****’s Gateway Apt ***, Raleigh, NC 27606

**********@***.***; 980-***-****

Objective: To support your organization in achieving its business goals through my strong work ethic, strong motivation and

utilization of my financial and accounting experience.

Education: Bachelor of Science in Financial Management with a minor in Accounting, December 2012 - North Carolina State

University, Raleigh Campus

Experience:

Study Group et al - Raleigh, North Carolina

$500 million global educational services companies supported by 2000 employees

Finance Junior (started as an Intern) June 2012- Present

Study Group provides educational services worldwide. Its North American Higher Education division partners with

universities in United States and Canada to provide international students with educational content and/or placement

services. The higher education brand operates two wholly owned subsidiaries in North America.

• Apply daily cash receipts to individual student account receivables. Amend student accounts on company database to

match student study program at each university partner’s international study center.

• Reconcile cash accounts on a monthly basis. Research discrepancies and resolve differences.

• Maintain fixed asset general ledger activity and categorize asset transactions in their respective asset class.

• Prepare balance sheet for U.S and Canadian entities on a monthly basis per Financial Controller’s specifications.

• Populate cash flow statement with monthly income statement activity.

• Reconcile intercompany accounts on a monthly basis.

• Communicate with Regional Managers across the globe to resolve student and agent matters/requests.

• Provide assistance in preparing work paper detail for annual audit.

• Prepare ad hoc statements and or reports for Finance Operations Manager and Financial Controller.

Volt Work Force Solution - Raleigh, North Carolina

$2 billion recruitment firm supported by 15000 employees

Temporary Sourcing Specialist June 2012 – January 2013

• Performed specific searches for qualified candidates according to relevant job criteria, using computer databases,

networking, internet recruiting resources and employee referrals.

• Assessed and interviewed IT applicants to obtain information on experience, educational background and relevant skills

based on cold calls.

• Communicated with selected applicants about employment options and opportunities once identified.

Office Depot – Raleigh and Charlotte, North Carolina

$11 billion global supplier of office products and services supported by 39000 employees

Customer Service Specialist September 2007 – June 2012

• Communicated effectively and built trust about services and products provided to customers. Collaborated with

associates to solve problems creatively and demonstrated high integrity.

KUMAIL ALI

3710 Rayne’s Gateway Apt 104, Raleigh, NC 27606

**********@***.***; 980-***-****

• Maintained awareness of all promotions to help with volume sales and provide customer with the best option.

• Demonstrated the ability to provide business feedback to business owners and decision makers.

• Maintained professional relationships both internally and externally that met company core values.

Skills:

• Windows and Microsoft Office Suite, Epicor, StudyGlobal (proprietary software), QuickBooks and Quicken.

• Fluent in Urdu.

Activities: NCSU Squash Club – Founder, President and Captain

Initiated and organized squash tournaments between NC State University, Duke University, and UNC Chapel Hill.

References :

Sultan Qurashi, Controller.

Study Group LLC, Raleigh, NC

Stephen Apple, Finance Operation Manager

Study Group LLC, Raleigh, NC

David Winans, Recruiting Manager. 919-***-****

Volt Technical Resources, Raleigh, NC

Todd King, Store Manager. 704-***-****

Office Depot, Charlotte, NC

Jason Osborn, Associate Professor. 919-***-****

North Carolina State University, Raleigh, NC

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