Customer Service Representative

CANDACE CHAMBERS

**** ******* **** ****, ***. A, Norcross, GA 30092

Mobile: 954-***-**** - Email: ************@*****.***

Summary of

Qualifications: More than twelve years’ experience as a secretary and customer service representative.

Experience in the fields of insurance defense, medical malpractice, commercial litigation

and employment law

Florida Notary Public – Commission Expires 8/2014

Technical Skills: Proficient in Microsoft Office Suite (2003 and 2007),

Timeslips, JURIS, TABS, Amicus, ProLaw, Lotus Notes, SAP, Client Profiles

Key Strengths: Articulate and detail-oriented with exceptional analytical and strong

organizational skills. Able to work under pressure, adapt quickly to changing priorities, and

work independently or as a team player, extensive experience with medical and legal

terminology. Excellent client/customer service provided both by telephone and in-person.

Professional

Experience: Quintairos, Prieto, Wood & Boyer, P.A.– Tallahassee and Ft. Lauderdale, Florida

Secretary (2-08–1/13)

• Prepared draft reporting letters for status reports to clients

• Transcribed dictation for digital equipment in preparation of e-filing pleadings

• Assisted training clerical staff office and client procedures

• Responsible for managing attorneys’ travel and scheduling of court deadlines

• Maintained complex client files, instituted new calendaring techniques to attorneys

• Responsible for opening new files, calendaring court deadlines and reporting deadlines

• Entered data into case management system which includes billing, new client information

• Prepared Subpoenas for records both employment and medical with HIPPA guidelines

• Daily input of attorney and expenses for attorneys; monthly edits to reports

• Responsible for relief reception duties for multi-line phone system

Myers & Fuller, P.A.– Tallahassee, Florida

Secretary (11/05-2/08)

• Composed draft correspondence and reports associated with assigned practice area

• Responsible for reporting of all client deadlines, coordinated travel arrangements

Scheduled hearings, mediations, depositions and prepared trial documents

• Prepared documentation to be e-filed and filed with various courts

• Transcribed dictation and drafted documents for court filings and client reporting

• Responsible for reporting of all client deadlines and follow up

• Extensive client service given both over the telephone and in-person regarding case status

Michaud Mittlemark– Boca Raton, Florida

Secretary (11/96-11/05)

• Supported and assisted attorneys on medical malpractice and insurance defense matters

• Prepared documents, such as correspondence, reporting letters, pleadings and emails

• Generated forms, templates and documents for attorney and maintained complex litigation files,

processed invoices and coordinated travel arrangements

• Assisted attorneys in the drafting, compiling, editing and filing of all information necessary for the

prosecution of U.S. patent applications

• Monitored and reviewed attorney dockets to assure maintaining all due dates

• Composed and typed draft correspondence and memos

• Prepared intake of client/matter and conflict request for attorney

• Managed/inputted time and expense for timekeepers

• Scheduled meetings, maintained calendar, and coordinated travel arrangements

Temporary/Part-Time Employment:

Experience working as a Legal Assistant through staffing services (Legal Search

Solutions) (1/13-3/13)

Legal Assistant, Insurance Defense/Commercial Litigation,

Green, Murphy & Murphy, P.A.

• Drafted status reports to insurance adjusters and insureds

• E-filed documents pertaining to cases.

• Transcribed messages from voicemail and digital dictation; administrative duties

• Managed calendars, scheduling and input time and expense

• Client contact both by telephone and in-person to advise status of case

Fairfield Resorts, Margate, FL

(8/02-9/04)

Part-Time Customer Service Representative

• Data Entry Representative

• Created Customer files and travel reservations to different destinations.

• Managed different client records through various vendors.

• Contacted customers via e-mail and phone to confirm travel dates, update travel packages

• Maintain customer confidential files.

• Enter data on customer information and processing of orders.

• Provide information and support to close the sale.

• Trained new sales support agents and sales associates.

Education: New Haven Academy of Business -Certificated in Secretarial and Data Processing

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