Customer Service Sales
Resume:
Evelyn Antoinette Winston
DURHAM, NC 27704
(c)919-***-****
(e)*******.******@****.***
Objective: Motivated, hard working individual with skills and integrity, Looking for a career opportunity with room for advancement.
WORK HISTORY:
NOV 12-PRESENT
COMPANY: TIME WARNER CABLE
JOB TITLE: INBOUND SALES
RESPONSIBILITIES: Answer incoming sales calls to meet customer needs through selling cable and other services.
- Provide quality customer service over the phone.
- Meet all expected departmental goals.
- Ensure that phones are answered in a timely and professional manner and in accordance with company policies and procedures.
- Support Sales Department in handling new subscriber orders, account inquiries, and other tasks as assigned.
- Support Customer Service Department for tasks as assigned.
- Following up with customers on canceled installations, changes of service, field checks, etc.
- Attend all meetings and trainings.
- Performs other duties as assigned
- Interacts with customers and public extensively, and with all levels of staff personnel.
July 11- Mar 12
Company: Diamond Resorts International Las Vegas, NV
Job Title: Admin/ Liaison
Responsibilities: Resolution/fulfillment of member/owner requests forwarded to club operations from any resource, Payment processing and billing questions. Inventory bookings and resolution. Sales incentive fulfillment. Club collateral requests, as well as perform variety of other back office functions.
Handles inbound calls to club operations area as part of supporting remote for contact centers, sales center and resorts, as well as placing outbound calls to members/owners when necessary.
Resolves billing discrepancies and initiates refunds if necessary. Perform points adjustments or audits upon request. Facilitate account updates. Booking/ fulfillment/resolution of affiliate resort inbound reservations. Creating fact sheets for each resort. Responsible for emailing/printing and mailing out confirmation letters.
February 11- July 11
Company: Cannery Casino ResortsLas Vegas, NV
Job Title: Front Desk Agent (On Call)
Responsibilities: Provides quality guest service at check-in and check-out while following proper procedures. Answer multi- line telephone using proper etiquette and transfer calls accordingly. Balance end of day shift report along with bank records. Complete additional duties such as stocking and preparing for check-in along with budget checks.
PBX Agent: Answering inbound calls and operating switchboardGift Shop Agent: Greeting, Customer service, re-stocking, pricing, Inventory.
October 06- February 09-
Company: Telnet Marketing GroupRaleigh, NC
Job Title: Sales Representative & Authorized agent of Verizon Business
Responsibilities: Outbound call center selling Verizon business packages to businesses everywhere
Emailing, faxing, US Mail, Written proposals, contracts, work in close contact w/ clients, customer service, Assuming the sale and closing, Commission based position, Account Research, Working with Clients with one or more business location, Corporate accounts, Collections
EDUCATION:
College of Southern Nevada
Undergraduate majoring in Accounting
08/1998-05/2002 Hillside High School US-NC-Durham
Skills: Microsoft Word, Outlook, Power Point and excel. Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Conflict resolution, Analyzing Information, Multi-tasking, Atlas, LMS, Clarity
Desired Salary/Wage: up to 30,000.00 USD Per Year
Date of Availability: Immediately
Desired Status: Full-Time
Willing to work the following shifts: Any
From my Android phone on T-Mobile. The first nationwide 4G network.
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