Customer Service Data Entry

Cell 206-***-**** • E-mail *********@***.***

Keri C. Hayden

Objective

Seeking employment that allows me to grow professionally, while being able

to utilize my skills for the betterment of the organization with the best use of

my dedication, determination and resourcefulness.

Education

2006-2007 Green River Community College Auburn, WA

Associate of Applied Arts in Business Applications Specialist

Business Division Student of the Month (October 2006)

Business Division Student of the Year (2006-2007)

Relevant Skills

Proficient in Microsoft Office Suite. (Access, Excel, OneNote, Outlook,

PowerPoint, and Word)

Typing: 50wpm

Work long hours under pressure

Very organized and efficient

Detail Oriented

Team player

Work experience

2011-2012 Western Ports Transportation Seattle, Wa

Dispatcher

• In charge of 31 drivers by dispatching them to the Terminals to pull

import/export containers to be delivered to our customers

• Use Terminal Web site to determine if containers are available

• Answer phones, talk with customers, and get info from the terminals

• Use of computer on a daily basis, fax machine, copy machine and email

• Prepare end of day reports in an Excel spreadsheet

2010-2011 PCC Logistics Seattle, Wa

Dispatcher/Customer Service

• In charge of 12 drivers by dispatching them to the Terminals to pull

containers to and from the terminals.

• Use Terminal Web site to determine if containers are available.

• Send CLP’s to our customers by email or fax.

• Answer phones, talk with customers, and get info from the terminals…

• Check in truck deliveries, paperwork, dock receipts.

• Keep daily dispatch logs for drivers.

2008-2009 The Box Maker Kent, WA

Customer Service Assistant/ Warehouse Lead

• Answer phones, filing, ordering merchandise for warehouse

• Perform day-to-day office tasks

• Use of computer on a daily basis (Excel spreadsheets & Word), fax

machine, copy machine, 10-key, e-mail

• Provide information to supervisor, co-workers, and subordinates by

telephone, in written form, e-mail, or in person

1999-2005 Federated Logistics Tukwila, WA

Forklift Operator

• Operated various forklifts ranging from the most basic, stand-up and sit-

down

• Perform loading/unloading of trucks on a daily basis

• Use creative abilities under deadline circumstances

• Confirmed inventory from trucks

• Label and prioritize to place in reserves as well as for next day deliveries

• Assign and document storage locations

• Will Call

Promoted to Head of the Returns Department

• In charge of labeling merchandise

• Determine if re-sale/loss

• Carry out specific details to ensure customer satisfaction

• Various paperwork duties involved

• Load trailer with merchandize

• Trained co-workers when needed

Prior Work Experience: Cocktail/Server, Cashier, Data Entry, Inventory Control, Parking lot Attendant.

References

Available Upon Request

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