Customer Service Representative

COMPUTER SKILLS/KNOWLEDGE

MS Office, MS Outlook, data entry, internet savvy, bilingual Japanese and

English

MEDICAL OFFICE EXPERIENCE

Dr. Robert W. Barrett DDS (General) March 2010 - Present

MEDICAL OFFICE and DENTAL ASSISTANT

> Front office

< Greet patients as they come into the dental office

< Answer all incoming calls and transfer to the appropriate person

< Schedule follow up appointments for new and existing clients

< Prepare patients charts and file in alpha numeric order

> Back office

< Clean and sterilize instruments in a timely manner

< Assist doctor with dental procedures, hand doctor instruments,

take and develop x-rays

Dr. Robert W. Barrett DDS (General) 2000 - 2006

Dr. Robert N. Yamasaki DDS (General) 1991 - 2006

OTHER WORK EXPERIENCE

United States Census Bureau March 2010 - May 2010

CUSTOMER SERVICE REPRESENTATIVE

> Answered questions pertaining to the Census survey

> Answered multi-line phones and routed calls to the appropriate

parties

Asia Plant Rentals Incorporated 2006 - June 2009

OFFICE ASSISTANT

> Assorted and distributed all incoming mail

> Made collection calls to ensure payments were on time and correct

> Prepared and sent out all invoices inter-department and to external

companies

> Answered all incoming phone calls and transferred to the appropriate

person

EDUCATION

California State University Long Beach, Long beach Ca

Bachelor of Arts: Liberal Studies, Speech Communication Graduate

Southern California Regional Occupational Center

X-Ray License

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