Manager Human Resources

Sharyn Crawford Holland

**** ***** ***** *****. ****** N.C 27705 919-***-****

**************@*****.***

Objective: To obtain a position in the human service field where my talents will engage others to create positive opportunities for themselves and their

families.

New Horizon Services Inc Years Employed

(1/2008-6/2010)

Durham, NC 27705

Human Resource Manager

Executive Assistant to

CEO

Intake Specialist

Corporate Compliance Assistant

QA/QI Coordinator

Billing Coordinator

Medical Records Person

Office Manager

Out Reach Specialist

CARF Research and Preparedness Coordinator

Duties of the positions above were demonstrated daily and as needed after

hours.

Duties were as follows; however were not limited to;

- Hiring of staff, train and orientate new hires, handle grievances and

handle disputes, discharge staff and recruit/ market business. Always

researched ways to enhance employment opportunities and laws governing Human

Resources.

-Performed Intakes to get clients history and or demographics to better place for services, while maintaing dignity of consumer.

- Assisted the CEO with daily task that enable her to run the agency more

efficiently. Scheduled appointments, attended appointments, chaired

meetings. Protected CEO from task that did not require immediate attention

or could be addressed by myself or someone else.

- Prepared agency for National Accreditation (CARF) …3 year accreditation

achieved.

- Created forms for compliance, implemented policies and procedures,

delegated task to other employees to assist with this process that is

mandatory to operate such a service and train staff on new procedures.

- Gather all billing, tallied according to timesheets, billing hours

assigned and units available for billing; to ensure correct billing

procedures are be followed and submitted for payment.

- Assured that standards of delivery and care were being maintained,

audited Clinical Records, kept abreast of regulations and State Law changes

and used continuous quality improvement techniques to improve outcomes.

Advised all staff of concerns and recommended plans of corrections.

- Located consumers that were in need of services by going into the

community and approaching perspective clients.

- Consultant to MH Agencies that seek 3 year accreditations for past 2

years. All agencies that retained my services, received 3 years.

- Created all Medical Record Charts and maintained for accuracy and

compliance according to State regulations. Followed up with any person

responsible if charts were missing any forms, signatures or documentation

and submitted written notification to employee and CEO.

- Overseer of Office, answered phones and routed to appropriate staff,

maintained supplies while creating forms and correspondence when necessary.

Centre for New Hope LLC Years Employed (05/2008 –

2/2009)

Durham, NC

HIV Case Manager

Link and engage adult clients living with HIV and MH/SA to resources to

assist with building a healthier lifestyle by achieving housing, food, bill

payments, support groups, etc.

Advocate for clients with other providers of services to ensure the

client receives what is needed to succeed.

Document all clients’ success and progress through medicated approved

documentation

Assist with client’s files and verification

of Insurance

ASAP Years Employed (05/2007 –

05/2008)

Durham, NC

Community Support Specialist

Go into the community to skill build with adult consumers managing

MH/DD/SA conditions, to achieve goals set by the consumers.

Document consumers progress by writing a Medicaid billable documentation

Advocate for all consumers with providers to ensure fair and appropriate

services are being obtained.

Partnership for Behavioral Health Years Employed (06/2005 –

11/2007)

Durham, NC

Intake Specialists

Interview clients and document characteristics

that qualify them for MH Services

Complete/ Document the characteristics of potential adult clients with

MH/SA diagnosis’ that would qualify them for services.

Verify all insurance

Locate clients once attendance enables clients to get the most from the

services and compliance to agreement for service suffers.

Manage Clients Records

Methodist Home for Children Years Employed

(03/2003- 08/2006)

Durham, NC

Residential Counselor

Monitored and taught life skills to group home clients managing symptoms

of MH/SA conditions

Documented clients progress using a Medicaid billable documentation

Advocated for clients that were court involved and working with other

providers to achieve goals set

Transported to all appointments

Manage Clients Records

Nurse Finders Years Employed (1/2000 -

7/2003)

Raleigh, NC

Human Resources Manager & Office Manager

Interviewed different levels of care professionals

for hire

Hired employees

Test potentials hires for competency to perform

position.

Verify all information in Hiring Packet.

Drug Screened Employees.

Training Coordinator for state required trainings.

Discharged/Terminated employees when necessary

Trouble shoot, investigate and rectify grievances of

staff.

Payroll

Prepared Schedules for employees.

Community Shelter for Hope Years Employed (10/1997 –

10/2000)

Durham, NC

Residential and H.R Manager

Provide intake for new residents

Link clients with MH/SA/DD to community resources

Discharge clients that do not comply with shelter policies.

Interview Prospective Employees

Verify New Employment Packet Information

Drug Screening for Employment

Discharge Employees from Employment

Provide Safety Training for Employees

Manage Client and Employee Records

Serve as a liaison between upper management and residents

Education

Edgecombe Community College Years Attended (1996)

Tarboro,

N.C

GED

Durham Technical Community College Years Attended

(1998, 2008)

Criminal Justice Program (1998)

Transfer Program for BA in Psychology

(2008)

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