Software Training

Ghazanfar haider

*** ****** ****** ***** ( CORAM, NY 11727 ( PHONE: 631-***-**** (

***********@*******.***

Systems Analyst * Willing to Relocate

Information Technology professional with experience in managing the IT

department at a fast paced Law office. Expert in gathering, analyzing and

defining business and functional requirements. Introducing process mapping,

training, designing/re-engineering processes, workflows, data-modeling for

the office. Implementing technology solutions using various hardware and

software applications to achieve the end goal.

Technical Expertise Highlights

Level III Tech Support on Windows 95/98/XP/Vista/7

applications HIPAA and IT

Helpdesk system SQL Queries & Data Modeling

Cloud computing and data Document/ Case Management Systems

warehousing Technical Training

Microsoft SQL Server 2008 Symantec Backup

Microsoft Exchange 2007/2010 Active Directory

Crystal Reports Business Intelligence Software

Blackberry Enterprise Server

VMWare Tools

Professional Experience

Miller & milone, p.c.

Systems Analyst

April 2010 till now

Managed the IT department at Miller & Milone, P.C. with users at 5

different locations. Manage business systems applications. Train and

support users on new software. Monitor network environment, daily backups,

writing SQL queries, reporting, database management, implementing IT

policies and IT procedures for the entire organization. Facilitate long-

range technical direction with the executives to accomplish immediate and

future goals. Manage systems conversions, performance tuning and monitoring

of applications/systems.

Key Results:

. Training users on Legal Case Management and reporting software e.g.

ProLaw, Artiva, CLS and etc.

. Writing SQL queries to analyse data for internal and external use.

. Creating custom reports in ProLaw to gather information from custom tabs.

. Design and maintain default and custom tabs.

. Providing Level III support to various departments using business

applications.

. Managing Helpdesk to track support incidents and record resolutions.

. Working with software vendors to resolve complex issues, install and

implement new applications.

. Researching and implementing cloud based backup of data.

. Implementing IT policies and procedures in regards to HIPAA compliance.

. Implementing data integrity by running regular audits in database.

. Implementing and training users on CRM tools e.g. SalesForce.

. Working with users to enhance the productivity by using the appropriate

software.

. Automation of workflow using software and other IT procedures.

. Backing up servers and documents using Symantec Exec Recovery System.

. Scheduling offsite and onsite backups of data.

. Working knowledge of Virtualization environment.

. Scheduling and maintaining upgrades and updates for various software.

. Working as a liaison between business and IT consultants to accomplish

the requirements of business.

. Deploying and managing system security.

. Working with various vendors e.g. Microsoft, Dell, Fujitsu, Sharp, Ricoh,

Konica, HP and etc.

. Organizing the file server with proper security permissions.

. Network monitoring to keep a track of network health.

. Researching price and quality of all the major hardware and software

purchases before authorizing the purchase.

. Gathered and assessed needs from internal business units; created custom

solutions to resolve issues (e.g., system slowdowns, virus outbreaks and

process bottlenecks); and developed functional specifications for IT

group.

ZEEQAR USA - Coram, ny

Business Support Analyst

2007 to 2010

Managed IT side of the business by working as a liaison between business

and IT consulting firm.

Key Results:

. Helped introduce new IBM POS for various locations.

. Trained staff on the new POS.

. Implemented new inventory control software.

. Prepared documentation for the POS to be used by employees.

motorola- holtsville, ny 2006 to 2007

Health Records Associate

2006 to 2007

Worked in the Global Support Department to provide technical support for

Motorola devices. Loading new firmware on the units and training the end

users with the functionality of the device.

Key Results:

. Provided training to the end users on Motorola devices.

. Provided level 1 and 2 technical support for various scanning devices.

. Worked as a Services Escalation Analyst in Global Support Division.

. Project Developing team member

Education

2005

Middlesex university- london,

uk

BSC (Honors) in IT with Business Information Systems

2005

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