DIANNE MOSLEY, SPHR
*** ***** **** ***** **** * Madison, WI 53717 * 608-***-**** * Email: ************@*****.***
Attn: Vice President, Human Resources
As a human resources professional, I have advocated for changes in human resources methods and services
that better match organization and customer needs. Encouraged innovation and exploration of nontraditional
ideas. Continually searched for and made recommendations for streamlining processes and eliminating non-
value-added tasks. An evaluation of my resume will further acquaint you with my background and
qualifications for this position.
Handled employees’ issues with conflicting points of view, function well under pressure, and demonstrated
discretion, integrity, and fair-mindedness. Effectively resolved business challenges by partnering with staff and
management on HR concerns. Oriented and trained staff members in human resource and safety techniques
and methods, labor relations as well as policies, procedures, regulations, and laws. Develop in-house training
program resulting in approximately $300,000 cost savings. Responsible for managing HR department budget
and consistently coming under budget by developing creative cost-savings for the organization.
I look forward to a personal interview to discuss in detail how my skills and qualifications can add value to
your human resources department. I can be reached at 608-***-****.
Sincerely,
Dianne Mosley, SPHR
Attachment
DIANNE MOSLEY, SPHR
508 North High Point Road * Madison, WI 53717 * 608-***-**** * Email: ************@*****.***
EXECUTIVE SUMMARY
Proven human resource management professional with extensive experience positively impacting
organizational performance through business operations, systems management, and business transformation.
Leading strategist with expertise in business processes, organizational structures, technology, and system
architecture.
CORE SKILLS & SPECIALITIES:
HR Department Start-up Staff Recruitment & Retention Orientation & On-Boarding
Employment Law Employee Relations Training & Development
FMLA/ADA/EEO/WC Alternative Dispute Resolution (ADR) Performance Management
Mediation & Advocacy Benefits Administration Organization Development
HRIS Technologies HR Program/Project Management HR Policies & Procedures
Diversity Training Union Relations Conflict Resolution
Recruitment and Staffing, Compensation and Benefits, Training and development,
Career Development
Developed standardized organizational model to clarify authority and responsibilities, which lead to the
transformation of HR functions into a shared and value-added service
Reduced overall company benefit costs by 15% after researching and implementing plan and tier changes.
Expanded benefits plan to include Domestic Partner benefits and also expanded Employee Assistance Program
to include dependents of domestic partners
Facilitated recruiting efforts for multiple locations through the creation of an interview guide and applicant
guide. Streamlined the process and saved 30% in recruiting costs; decreased time-to-fill from 47 days to 20
days
Conducted hundreds of interviews in a telephony environment with the responsibility for the placement of over
175 employees
Entered a company undergoing rapid expansion as the first ever HR Director; built HR department from the
ground up and implemented HR standards and compliance, revamped employee handbook, policies and
procedures, job descriptions and introduced a performance management system
Introduced 360 Degree Performance Evaluation to management for a more comprehensive understanding of
the performance of employees and to improve the credibility of the performance appraisal
Achieved 30% cost savings by writing corporate Affirmative Action Plans and preparing EEO and EEO-1
Develop in-house employee climate survey to study employees’ perceptions and perspectives of the
organization resulting in approximately 40% cost savings and an 84% participation rate
Develop Knowledge Management Manual to retain intellectual knowledge and for ready-to-use knowledge
base, so organization can adjust more quickly after an employee leaves
Reduced employee-retention rate of 89% within an industry where high turnover is the norm
Excellent recruiter, appointed by the Mayor of Des Moines, Iowa to the City’s ’Recruitment Task Force
Committee to recruit minorities and women
2 DIANNE MOSLEY, SPHR
Freelance 6/2010 – Present
MOSLEY DIVERSITY & HUMAN RESOURCS CONSULTANTS (Freelance), Madison, WI
Subject Matter Expert in Diversity. Trained and presented business case for diversity sessions for colleges,
government entities, healthcare organizations, etc. Consistently achieved training evaluation scores of 3.4
or higher on a 1-4 scale.
Responsible for identifying and recommending diversity best practices; promoting, implementing and
participating in the development of internal diversity programming. Build and sustain partnerships across
the organization to introduce and reinforce the premise that diversity as a business imperative.
Assisted in establishing departmental measurements that support the accomplishment of the company's
strategic goals.
Director of Human Resources/Union Negotiator/Safety Manager 10/07 – 05/2010
WORLD COUNCIL OF CREDIT UNIONS (Finance/Global), Madison, WI
Developed, implemented, and managed the human resource functions with primary emphasis in areas of
policy development, wage and salary administration, and performance appraisal programs. Performed
annual review preparation and administration of wage and salary program.
Supported organization initiatives to include wages and economic forecasting and trending, analysis and
development proposals.
Managed the development, implementation and administration of human resources policies, procedures and
programs for various locations. Responsible for Human Resources Information Systems (HRIS).
Launched new hire orientation program spanning medical and dental benefits, short/long term disability life
insurance, and leave of absence process.
Developed full cycle recruitment plan. Conducted extensive recruiting as sole recruiter accountable for
filing 20 project managers (national/international), technical and professional positions in 2 years.
Responsible for VISA processing, J-1 and H1-B
Analyzed team dynamics and made recommendations that maximize effectiveness. Provided appropriate
advice, feedback, and development resources to improve the effectiveness of individuals and teams.
Assisted managers in creating, communicating and consistently applied performance development best
practices, including progressive discipline.
Worked in collaboration with recruitment staff to regularly monitor recruitment statistics/trends for
effectiveness and recommended improvement activities.
Recommended and coordinated the development and implementation of special rewards (pay/incentive)
programs focusing efforts on strategic positions.
Engaged assigned management team members in problem solving approaches that encouraged their
development in examining available options and arrived at a collaborative solution that balances the needs
of involved parties and the organization.
Demonstrated the ability to master and apply new information technology tools to Human Resources work.
Conducted execution of Fair Labor Standards Act, Family Medical Leave Act; Americans with Disabilities
Act; the National Labor Relations Act, State Labor and Employment Legislation, and other regulatory
agencies. Ensured compliance with Equal Employment Opportunity, Affirmative Action as required, Sexual
Harassment.
Effectively addressed employees with questions regarding employee issues and developed feedback to
ensure a high performance employee environment.
Closely monitored service line/department satisfaction and changing needs, and updated approaches based
on feedback. Developed in-house employee climate survey to study employees’ perceptions and
perspectives of the organization resulting in approximately 40% cost savings and an 84% participation rate.
Labor Relations Specialist – 07/07 – 10/07
CITY OF MADISON (Municipality), Madison, WI
Negotiated 12 union labor contracts for 3300+ employees including transportation; administered and
evaluated grievances and dispute resolutions and implemented policies and procedures. Represented the
City in collective bargaining activities and the administration of labor contracts to ensure ongoing services
and positive labor relations.
Developed and presented training programs to address areas of deficiency, to maintain compliance, and to
achieve a more efficient labor force. Participated as needed in union contract negotiations, attended pre-job
and other client meetings, and ensured job site rules were established, communicated and followed.
3 DIANNE MOSLEY, SPHR
Human Resources Manager/Union Negotiator 11/03 – 05/07
OAKWOOD VILLAGE RETIREMENT COMMUNITIES (Healthcare), Madison, WI
Developed recruitment process that streamlined hiring process resulting in 30% savings in recruitment
costs. Point person for health care employees' issues and inquiries.
Prepared company for Joint Commission Healthcare Organizations review to ensure in compliance
with the current standards; never cited for any violations.
Built a positive employee relations climate through activities, initiatives, and communication.
Investigated and led resolution of employee relations issues.
Implemented labor relations policies and practices resulting in reduction of employee turnover from
30% to 9%.
Provided strategic Key Product Indicators (KPI’s) for all divisions to enhance profitability,
productivity and efficiency throughout safety, conducted recruitment, interviews, personnel records
management and training.
Human Resources Manager 11/01 – 07/03
SITEL CORPORATION (Call Center), Madison, WI
Monitored, verified, and authorized routine human resources actions and requests pertaining to existing
employees and new hires, in accordance with established policies, procedures, and guidelines.
Established wage and salary structure, pay policies, performance appraisal programs, employee benefit
programs (health insurance, 401K) and services, and company safety and health programs. Monitored for
effectiveness and cost containments.
Administered performance management by diagnosing improvement opportunities, provided effective
feedback, coached, trained, professional development, and corrective action plans.
Developed a system and call scripts to facilitate the efficient management of call volume. Provided
customer service excellence and technical support on telephony systems.
Conducted hundreds of interviews with responsibility for the placement of over 175 employees.
Prior Work Experience:
Sears Direct Response – Human Resources Manager, Des Moines, IA
Mercy Hospital Medical Center – Employee Relations Manager, Des Moines, IA
John Deere & Company – Accountant, Waterloo, IA
Academic Qualifications:
Bachelor of Science Degree: Public Administration - Upper Iowa University Madison, Wisconsin
Associated of Arts Degree: Business/Human Resources Management - Upper Iowa University Madison,
Wisconsin
Professional Development:
Senior Professional in Human Resources Certification – SPHR - Society of Human Resources
Management
Human Resources Management Certification – HRMC - Upper Iowa University
Computer Skills:
Operating Systems: Windows XP, Windows 7
HRIS Applications: UltiPro, PeopleSoft, ABRA, ADP
MS Office: Word, Excel, PowerPoint, Access, Outlook