Customer Service Manager

Tammy Karl

Home 419-***-**** cell 567-***-**** *****@***.***

OBJECTIVE

To secure a position utilizing my extensive experience and skills

WORK EXPERIENCE

Allianceone Teleperformance Company 2012 2013

Collecting on credit cards taking payments and setting up payment arrangements inputting consumers information for work and new address.

Kmart Customer Service Associate 2011 - 2012

Handle daily reports and money for the service desk, guide cashiers on their shifts responsibilities. Experience closing and opening.

OCD Cleaning Company Maumee, Ohio 2008-2011

Owner

Knights Facility Management, Saginaw, MI 2006 - 2009

Supervisor (GM Powertrain)

Supervised 30 first shift staff responsible for the cleanliness of the building.

Facilitated employee attendance and payroll.

Assigned tasks and ordered supplies.

Forklift license, personal carrier’s license, certified in fall hazards and aerial lift.

Toledo Janitorial Services, Toledo, OH 2005 -2008

Cleaner

Cleaned and prepared apartments for new renters.

Family Dollar, Dearborn Heights, MI 2003 -2005

Assistant Manager

Supervised 3 employees.

Handled daily banking, order and stocked merchandise.

Interviewed candidates and trained new employees.

Farmer Jacks Supermarket, Dearborn, MI 1998 - 2003

Manager (Front-end)

Created employee schedules, assigned shift and tasks.

Reviewed and monitored time clock.

Recorded and processed human resource documents for 25-35 employees.

Interviewed, hired and disciplined employees.

Recognized over 40 times by customers for my performance.

SUMMARY

Recognized for long hours, commitment to customers, and attention to detail, professionalism and follow-up. Possess problem solving and excellent time management skills with care and interest for customers and employee. Have been awarded monetary bonuses for excellent performance.

Lourdes University Associate degree in Criminal Justice

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