Sales Customer Service

ALMA GUTIERREZ

PHONE: 956-***-****

***********@***.***

QUALIFICA TIONS:

Good Communication Skills

Thorough knowledge in Medical Field

Highly Motivated

Excellent Organizational Skills

Excellent Professional Relationship with Physicians / Hospitals

Able to take different jobs and see them through

Able to handle stressful situations

LANGUAGES:

Fluent in Spanish

Fluent in English

WORK HISTORY:

2012 Neurological Sales Consultant

Dynasplint

. Call on Neurologists, Physical Therapists, Occupational

Therapists, Home Health Agencies, hospitals, outpatient

therapy clinics and Nursing Facilities to generate orders.

. Educate all levels of the health care profession on how

Dynasplint compliments the rehab process and helps maximize

patient outcomes.

. Fit patients, instruct them how to use the Dynasplint and

follow up throughout the course of use.

. Maintain detailed account and patient information.

. Provide excellent customer service to existing accounts while

consistently developing new business opportunities in

territory.

2007 - 2011 Marketing Director

Superior Home Health

. Developed Business Relations in RGV, San Antonio, Del

Rio/Eagle Pass

. Gained New Referral Sources in all areas listed above

. Educated marketers as to gain market from

physicians/hospitals

. Delivered Sales Presentations to Hospitals/Physicians, Wound

Care Facilities, LTACs in the importance of Continuity of

Care and Improved Patient Outcomes

2005 - 2007 Physician Liaison

Health Care Unlimited

. Developed Relationships within Medical Community

. Gained New Business in all of South Texas

. Delivered sales presentations to potential clients.

2005 - 2007 Medical Sales Representative

Heart Hugger/ Infection Control Technologies

* Direct Sales to Cardiothoracic Surgeons

* Direct Sales to Hospitals.

* Orientation of Product to Nursing Staff

* Direct Sales to Hospitals /Surgical Facilities

* Orientation of Product to Sterile Processing Staff

1997-2005 Office Administrator (Weslaco Bone & Joint Clinic, P.A.)

* Facilitation of overall operation of well established

Orthopedic

Clinic.

* Ensure clinic activities are done on a timely manner.

* Assist in Coding and Billing Department.

* PATIENT ADVOCATE.

* PHYSICIAN LIAISON.

* Orientation and skill development of new employees.

1989 - 1997 Supervisor Columbia Rio Grande Regional Hospital, McAllen,

Texas

* Facilitation of overall operation of Transcription

Department for Medical Records, Radiology, and

Pathology Department.

* Ensure reports transcribed accurately and on a timely

manner.

* Maintained productivity standards.

* Performed Quality Control Checks of transcribed reports.

* Maintained employee schedules.

* Orientation and skill development of all new employees.

* Observed Surgeons in different surgical cases to

maintain

continuing education hours.

* Provided Administrators/Directors with proposal plans.

* Conducted Orientation for Medical Staff

REFERENCES UPON REQUEST

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