Customer Service Sales

Nadia Hadjeres

*** *. ******** ***, ***. # ** Pasadena, CA 91106 (626)- 345-8206 ***************@*****.***

Education

University of Algiers Algiers, Algeria

2003

BA/Business Management

Pasadena City College Pasadena, CA

2009

Computer Information System certificate

National Mortgage Loans License Pasadena, CA 2012

Completed 20-Hours Course

NMLS Provider ID:1400013

QuickBooks 2012 Certified Pasadena, CA 2013

Additional Skills

• Proficient in Microsoft Office applications: Word, Excel, PowerPoint, and Outlook. And scripts: Visual Basic,

HTML,TCP/IP, DNS, Cascading Style Sheets (CSS), and Adobe Photoshop.

• Excellent customer service skills.

• Excellent learner and adaptable to various workloads.

• Fluently speak and write: English, French, and Arabic.

Work Experience

Fairwinds Credit Union Orlando, FL Jan 2009- August 2012

Mortgage Loan Processor :

• Conventional and FHA loan processor

• Obtain necessary information (i.e., loan applications, credit documents, appraisals, payoff requests, VOD's,

VOE's etc.) to process and complete mortgage loan files

• Manage pipeline of loans within required performance standards for pre-approval, approval, and status calls,

• Understand salaried and hourly income calculations and have the ability to accurately analyze basic self-

employed income Prepare Good Faith Estimate, and review with Loan Originator, and prepare closing costs.

• Balance books, manage daily deposits, and assist customers with insurance and financial needs

• Obtain estimated HUD-1 from title company,

• Working knowledge of Encompass LOS, Microsoft Word, Excel, LP, DU and other software as required,

• Jumbo Loans, Fannie Mae & Freddie Mac Guidelines

Ikon Office solution Fontana, CA Jan 2007 – Jan 2009

Administrative Assistant:

• Coordinating with various departments of the organization

• Managed office documentation

• Answered incoming calls and took accurate messages

• Provide support in a variety of capabilities, which included: copy services; office supplies, equipment, and

inventory, administrative assistance etc.

UPS Ontario, CA Jan 2007 –Feb 2008

Security Office in High Value part-time

• Entered data for high value packages

• Coordinating with various departments of the organization

• Managed office documentation

• Answered incoming calls and took accurate messages

County Bank Merced, CA Dec 2005 –Nov 2006

Junior Mortgage Loan Processor:

• Obtain necessary information to process and complete mortgage loan files

• Originate mortgages for home purchases, refinance, and new home construction

• Review and analyze loan transaction packages for preliminary approval or denial in accordance with

bank guidelines

• Assemble all required documentation for processing and underwriting each transaction, and prepare and

present all related deal points to Loan Committee when required

• Computer savvy in MS Office Suite and proprietary mortgage-processing software

• Balance books, manage daily deposits, and assist customers with insurance and financial needs

• Ensured all files were completed prior to underwriting. Coordinated effectively with title companies

Orascome Telecom Algeria Algiers, Algeria June 2004 –Nov

2005

Back Office Team Leader:

•Develop and maintain fundamental operational procedures and systems including overall management of the

operation’s team

•Office Coordinating with various departments of the organization

•Performing ongoing thorough analysis of sales, promotion performance data, and sales agreements

Geni Pub Algiers, Algeria Oct 2003 –May 2004

Commercial Director and Payroll Accountant:

• Responsible for increased revenue and profitability

• Trained new hires

• Sales team management and direct sales

• Managed office documentation

• Process employee Time & Attendance data from the Time system to payroll and reconcile variances.

• Audit biweekly payroll and prepare the payroll journal.

Syria Airlines Travel Agency Algiers, Algeria Mar. 2002 –Sep 2003

•Advice travelers on destinations make transportation and hotel arrangements accommodate car rentals, tours,

and recreation; provide information on customs regulations, required documentation.

•Accurately quote currency exchange rates.

•Keep accurate information on travel updates, fares, and hotel ratings.

Exterior Bank of Algeria (B.E.A.) Algiers, Algeria May 1999 –June 2000

Mortgage loan processor:

• Verify, compile, and input application information for mortgages

• Review residential loan application files for accuracy.

• Prepare loan application forms, and obtain property abstract, survey, and appraisal from external

contractors.

Reference List

Malek Kaced – Branch Manager

Company:(Fairwinds Credit Union CFPCU)

10338 Dylan St #833

Orlando, FL 32825

407-***-**** ext 118

Email: ******@*****.***

Zakia Ouslim - Mortgage loan processor

Company: (American Finance House)

City, State Zip: Pasadena, A

Phone: 626-***-**** ext 116

Email: *******@******.***

Mona Valenzuela (Supervisor)

Supervisor

Company: UPS

City, State Zip: Ontario, CA

Phone: 909-***-****

Email: ***********@***.***

Maricris Morales - Bookkeeper

Company: (Genesis Oil and Gas)

262 High Holborn London

WC1V 7NA, United Kingdom

Phone: +44-20-761*-****

Amel Menasria - Flight Attendant

Company:(Southwest)

City, State Zip: 5505 waterloo rd, Ellicott,MD,21043

Phone: 301-***-****

Email: *********@*******.***

Mohammed Almahmoud

ETL Developer, Retirement project

Company: Prudential

City, State Zip: Scranton, PA

Phone: 570-***-****

Email: ********.*********@**********.***

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