Customer Service Representative
Resume:
Vivian R Shaw 562-***-****
***********@*******.***
WORK EXPERIENCE:
**/**-**/** **** WARNER CABLE Call Center
Garden Grove, CA
Retention Specialist
Inbound calls regarding Time Warner Cable Services
Retain customer wanting to cancel their TWC account
Sell and or Upgrade cable accounts
Resolve billing issues regarding Time Warner Cable invoices
07/06-01/08 BANK OF AMERICA Call Center
Brea, CA
Customer Service Specialist I
Inbound calls regarding Bank Of America Credit Cards
Resolve billing issues regarding Bank Of America credit card statements
Refer and or Sell services and products that the company offers
07/05-06/06 WESTERN FINANCIAL Call Center
Irvine, CA
Customer Service Representative
Inbound calls regarding Western Financial Service auto loans accounts
Resolve billing issues regarding Western Financial Service auto loan statement
Refer services and products that the company offers
Vivian R Shaw 562-***-**** home
4901 Clair Del Ave apt. #1109 562-***-**** cell
Long Beach CA, 90807
***********@*******.***
WORK EXPERIENCE continued:
07/04-10/04 CITI GROUP Call Center
Rancho Cucamonga, CA
Direct Hire Temporary Position
Sales and Service Associate
Inbound call regarding Citi-group owned Sears store credit card
Resolve Billing issues regarding Citi or Sears credit card statements
Refer and sell products that Citi-group offers Sears store card holder
07/03-03/04 AT&T Wireless Services Call Center
Anaheim Hills, CA
Customer Service Representative I
Inbound calls regarding AT&T Wireless service
Activate phones/configure rate plan/review invoices with customers
07/01-04/02 SPRINT PCS Call Center
Irvine, CA
Retention Specialist
Inbound call(s) regarding Sprint PCS accounts.
Retain customers wishing to cancel their cell phone account(s).
Build new accounts/activate and troubleshoot cell phones.
Configure new service plans to exciting accounts.
Resolve billing issues or concerns regarding Sprints PCS invoices
EDUCATION: AA in Business-General
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